Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Supervised team of 40 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 2 in the development of training new associates
  • MS Office
  • Communications
  • Team management
  • Creative Solutions
  • Reading Comprehension
  • Critical Thinking
  • Carrier Negotiations
Work History
09/2022 to Current
Mail Carrier Truteam , , Des Plaines, IL
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Helped customers by carrying oversized parcels inside residences.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Distributed mail on foot to residences and businesses, delivering to approximately 150 customers per shift
05/2022 to 08/2022
Assistant General Manager Urban Air Adventure Park , , Chicago, IL
  • Transferred telephone calls to appropriate staff members to expedite customer service.
  • Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Arranged accommodations and entertainment for company visitors resulting in guest comfort and convenience.
  • Spearheaded new employee orientation for efficient onboarding process.
11/2021 to 04/2022
Office Assistant Martin Marietta , , Chicago, IL
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email or in-person to provide information.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Managed over 100 calls per day
11/2020 to 04/2021
Manager Assurant , , Rolling Meadows, IL
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed over 60 customer calls per day
10/2017 to 07/2020
Process Assistant Leslie's Pool Supplies (Dba) , , Crest Hill, IL
  • Tracking and reporting of ATS/labor tracking
  • Identifying and addressing safety hazards within work area
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Supervised team of 150-200 staff members.
08/2016 to 09/2017
Automotive Claims Adjuster Company Name , , Chicago, IL
  • Managed over 50 customer calls per day, increased sales by 10%
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Evaluated insurance policies and analyzed damages to determine coverage.
Expected in 05/2023
Associate of Arts: Business Professional & Business Economics
Harold Washington - Chicago, IL,

GPA: 3.0/4.0

  • Continuing to further my education
  • First Aid/CPR Certified
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)

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School Attended

  • Harold Washington

Job Titles Held:

  • Mail Carrier
  • Assistant General Manager
  • Office Assistant
  • Manager
  • Process Assistant
  • Automotive Claims Adjuster


  • Associate of Arts

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