Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Accomplishments
Supervised team of 40 staff members.
Resolved product issue through consumer testing.
Collaborated with team of 2 in the development of training new associates
Skills
MS Office
Communications
Team management
Creative Solutions
Reading Comprehension
Critical Thinking
Carrier Negotiations
Work History
09/2022 to Current
Mail CarrierTruteam – , , Des Plaines, IL
Directly interacted with customers to deliver mail, packages and ordered goods.
Helped customers by carrying oversized parcels inside residences.
Demonstrated respect, friendliness and willingness to help wherever needed.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
Distributed mail on foot to residences and businesses, delivering to approximately 150 customers per shift
05/2022 to 08/2022
Assistant General ManagerUrban Air Adventure Park – , , Chicago, IL
Transferred telephone calls to appropriate staff members to expedite customer service.
Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Arranged accommodations and entertainment for company visitors resulting in guest comfort and convenience.
Spearheaded new employee orientation for efficient onboarding process.
11/2021 to 04/2022
Office AssistantMartin Marietta – , , Chicago, IL
Completed clerical tasks such as filing, copying and distributing mail.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Interacted with customers by phone, email or in-person to provide information.
Arranged rapid office equipment repair and maintenance with vendors.
Managed over 100 calls per day
11/2020 to 04/2021
ManagerAssurant – , , Rolling Meadows, IL
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Improved office operations by automating client correspondence, record tracking and data communications.
Managed over 60 customer calls per day
10/2017 to 07/2020
Process AssistantLeslie's Pool Supplies (Dba) – , , Crest Hill, IL
Tracking and reporting of ATS/labor tracking
Identifying and addressing safety hazards within work area
Maintained working knowledge of latest industry techniques, methods and equipment.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Supervised team of 150-200 staff members.
08/2016 to 09/2017
Automotive Claims AdjusterCompany Name – , , Chicago, IL
Managed over 50 customer calls per day, increased sales by 10%
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