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Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Skills
  • Sales Techniques
  • Staff development
  • Marketing
  • Project management
  • Lead generation
  • Systems and automation applications
  • Microsoft Office
  • Customer service
  • Patient interviewing skills
  • Appointment confirmation
  • Bookkeeping support
  • Routing lab results
  • Recording histories
  • Medical filing
  • Medical billing
  • Office administration
  • Sterilization procedures
  • Scheduling appointments
  • Analytical
  • Computer skills
  • Training & Development
  • Data management
  • Decision-making
  • Work ethic
  • Billing
  • Accounts payable and receivable
  • File and data retrieval systems
  • Data entry
  • Customer relations
  • People skills
  • Front desk operations
  • HIPAA guidelines
  • Telephone etiquette
  • Patient callbacks
  • Technologically savvy
  • Records management
  • Active listening
  • Organization
  • Planning
  • Working collaboratively
  • Team building
Experience
Manager, 01/2021 to Current
9Round FitnessJacksonville, FL,
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Coordinated scheduling and field and facility use with activities office.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Recruited and hired qualified candidates to fill open positions.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Patient Service Representative, 08/2019 to 12/2020
California Rehabilitation & Sports TherapyKalamazoo, MI,
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Met with patients and family members to discuss medical procedures, medications, treatments and continuing care plans.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Scheduled patient appointment and procedures.
  • Provided consultations for patients about rights and services.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
Manager, 02/2017 to 06/2019
9Round FitnessCity, State,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Recruited and hired qualified candidates to fill open positions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
High School Diploma: , Expected in 04/2021
Opportunities For Learning- San Juan Capo - San Juan Capistrano, CA
GPA:
  • Honor Roll for the year
  • Ranked in Top 10% of class

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87Good

Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Opportunities For Learning- San Juan Capo
Job Titles Held:
  • Manager
  • Patient Service Representative
  • Manager
Degrees
  • High School Diploma

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