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Manager Resume Example

Resume Score: 80%

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MANAGER
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Motivation
  • Coordination
  • Problem-solving
  • Multitasking
  • Research
  • Collaboration
  • Organization
  • Public speaking
  • Training
  • Customer relations
  • Prioritization
  • Develop policies
  • Manage employees
  • Organize inventory
  • Retail space planning
  • Plan sales
  • Sales monitoring
  • Retail operations
  • Orientation and training
Experience
Manager, Company Name, March 2018-CurrentCity, State
  • Supported back office procedures, including hiring and employment processes.
  • Managed performance of team members by conducting performance appraisals and recommending promotions.
  • Prepared payroll and maintenance budgets for corporate management approval.
  • Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.
  • Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
  • Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
  • Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
  • Led cross-functional projects and identified and solved complex problems in all areas of business.
  • Coordinated work handoffs and schedules with other Shift Managers.
  • Implemented mentoring programs to bring new staff up to speed quickly.
  • Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
  • Directed work of team focused on serving the store needs and expectations.
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
  • Tracked labor, sales, and inventory and managed operations to maximize returns.
  • Played central role in household administration, including management, administration, and bookkeeping responsibilities.
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
  • Developed marketing campaigns for upcoming events using social media platforms.
  • Created menus, ordered groceries, and performed light housekeeping duties.
  • Managed allocation of staff resources through close monitoring and projected future staff needs.
  • Improved the performance of individual team members by motivating and training each person.
  • Coordinated resources and schedules to meet targets and achieve results.
  • Developed employees to improve their knowledge bases, increase team value and improve leadership potential.
  • Managed residential facility for at-risk individuals, overseeing daily operations of running home.
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
  • Evaluated performance of associates and mentored underperforming employees on ways to improve.
  • Interviewed, hired, and trained all employees and scheduled work hours.
  • Oversaw day-to-day operations and special projects in fast-paced setting.
  • Forecasted expected demands and created plans to accomplish objectives while maintaining budgets and maximizing employee satisfaction.
  • Established clear objectives and set effective policies to achieve each target with minimal waste.
  • Communicated policy updates to the department, answered questions and enforced compliance.
  • Analyzed productivity reports to manage overall performance.
  • Performed facility checks to verify cleanliness and client safety.
  • Held Area Managers accountable for meeting performance goals, tracking goals.
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
  • Managed employee performance through disciplining, coaching, and counseling.
  • Supervised staff, including development of team leaders to improve team management.
  • Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
  • Prepared operating and capital budgets for division and reviewed expenditures to take corrective action.
Merchandise Assistant Manager, Company Name, December 2017-March 2020City, State
  • Translated and implemented placement of all regional visual standards, planograms, and artwork.
  • Served as key creative contributor to regional design needs, including pop-ups, retailer events, and press events.
  • Analyzed consumer feedback and market data to establish in-store merchandising strategies.
  • Generated reports detailing visual merchandising strategy and updates.
  • Led floor resets, collaborating with senior management to design creative department mock-ups.
  • Managed all aspects of merchandising installations, overseeing execution to verify adherence to brand standards.
  • Facilitated roll-out of new fixture installations and planogram designs in collaboration with store personnel.
  • Maintained ownership of all merchandising logistics across assigned region.
  • Negotiated the company's contracts and delivery schedules with suppliers.
  • Managed the disposal of surplus materials to recoup costs and minimize losses.
  • Reviewed purchase order claims and contracts for compliance with company policy.
  • Strategized and implemented methods for keeping material costs low and saving on the related delivery charges.
  • Drafted purchasing and contract management instructions, policies, and procedures.
  • Sourced and vetted new vendors to fulfill the organization's supply needs with quality materials.
  • Continuously evaluated the market and vendor performance to optimize processes and budget administration.
  • Implemented cost-reduction strategies and savings plans to reduce corporate expenditures.
  • Processed the purchase orders and supply requisitions submitted by department personnel.
  • Administered web-based purchasing system to keep information current and costs low.
  • Resolved vendor or contractor grievances and claims against suppliers.
  • Developed specifications governing the quality and performance requirements for each type of equipment, product or raw material.
  • Schedule for the whole store along with payroll
  • Cash office
  • Opening and closing the store
  • Training
  • Encouraged team-oriented culture with common sales, service, and productivity goals.
  • Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
  • Managed store's social media presence to connect with customers and share important updates.
  • Recognized for excellence in building and motivating management and hourly teams.
  • Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
  • Met regularly with department leaders to update policies and improve team performance.
  • Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls.
  • Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards.
  • Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern.
  • Developed new flexible advertising strategies to capitalize quickly on changing market demands, trends in consumer behaviors, and current events.
  • Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
  • Taught employees how to connect with customers, build trust, and independently handle routine concerns.
Softlines Manager, Company Name, January 2015-December 2017City, State

When I first started I was a cashier, within 3 months promoted to a lead then promoted 5 months after as a soft lines manager. The following is what my responsibilities were as a manager.

  • Discussed associate selling techniques, product knowledge, and action plans for member interactions.
  • Reviewed profit and loss statements to identify new marketing and promotional opportunities.
  • Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing.
  • Kept store safe by identifying and removing safety hazards such as spills and blocked exits.
  • Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills.
  • Oversaw store operating budget, product inventory, purchasing decisions, and sales development strategies.
  • Worked closely with department managers to create cross-sales opportunities
  • Trained and mentored employees to boost individual and team performance.
  • Managed parts inventory and protected company assets by improvement inventory management.
  • Assigned work schedules to staff and trained employees in product knowledge.
  • Controlled shrinkage by observing cashier operations and customer behaviors.
  • Managed store operations and delivered excellent customer service to build customer loyalty and retention.
  • Coached employees on cashier job functions and provided cross-training for other front-end positions.
  • Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels.
  • Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.
  • Selected, hired, and managed staff performance by setting individual and team goals.
  • Greeted customers, often by name, and created welcoming environment.
  • Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions.
  • Managed product inventory by projecting demand for popular items based on sales reports.
  • Discounted clearance merchandise with proper ticketing.
  • Followed cash handling processes to track sales.
  • Executed storewide sales and promotions, launching monthly member marketing events.
  • Documented associate observations to conduct regular coaching sessions.
  • Approved all customer paperwork and reviewed credit requests.
  • Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty.
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
  • Addressed customer complaints and strove to provide fair and satisfying resolution for each concern.
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers.
  • Open and closed store and set up shop for each day's operation.
  • Assigned tasks to department members and assisted associates in meeting customer needs.
  • Assisted in visual merchandising by building promotional displays.
  • Increased profitability and customer satisfaction ratings
  • Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
  • Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests.
  • Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements.
  • Stayed closely connected with floor operations by engaging customers and offering assistance.
  • Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers.
  • Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions.
  • Perform gross margin calculations and reviewed Profit and Loss Statements (P&L).
  • Assisted store and assistant store managers in supervising personnel, merchandising, and product function.
  • Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications.
  • Kept records of purchases, sales, and requisitions.
  • Motivated staff to meet individual and team goals by assisting customers and upselling products.
  • Coordinated pricing changes and short-term promotions to increase the sales of specific items.
  • Oversaw visual merchandising and displays to appeal to shoppers.
  • Recruited, trained, and supervised staff and evaluated performance.
  • Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
  • Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items.
  • Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
  • Developed traditional and digital marketing campaigns, introducing use of social media platforms to better target and engage consumers.
  • Prepared weekly schedules for cashiers, maintaining adequate coverage at peak shopping times.
  • Processed freight, implemented price changes, and stocked department shelves directly or through team oversight.
  • Monitored sales activities to ensure customers receive satisfactory service and quality goods.
  • Maintained unit integrity and pricing accuracy to prevent waste.
  • Monitored signage for sales floor, integrating retail tools to provide positive member experiences.
Education and Training
High School DiplomaWilson High School, , CityStateJune 2016
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Resume Overview

School Attended

  • Wilson High School

Job Titles Held:

  • Manager
  • Merchandise Assistant Manager
  • Softlines Manager

Degrees

  • High School Diploma

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