Manager Resume Example

• Translated and implemented placement of all regional visual standards, planograms, and artwork.
• Served as key creative contributor to regional design needs, including pop-ups, retailer events, and press events.
• Analyzed consumer feedback and market data to establish in-store merchandising strategies.
• Generated reports detailing visual merchandising strategy and updates.
• Led floor resets, collaborating with senior management to design creative department mock-ups.
• Managed all aspects of merchandising installations, overseeing execution to verify adherence to brand standards.
• Facilitated roll-out of new fixture installations and planogram designs in collaboration with store personnel.
• Maintained ownership of all merchandising logistics across assigned region.
• Negotiated the company's contracts and delivery schedules with suppliers.
• Managed the disposal of surplus materials to recoup costs and minimize losses.
• Reviewed purchase order claims and contracts for compliance with company policy.
• Strategized and implemented methods for keeping material costs low and saving on the related delivery charges.
• Drafted purchasing and contract management instructions, policies, and procedures.
• Sourced and vetted new vendors to fulfill the organization's supply needs with quality materials.
• Continuously evaluated the market and vendor performance to optimize processes and budget administration.
• Implemented cost-reduction strategies and savings plans to reduce corporate expenditures.
• Processed the purchase orders and supply requisitions submitted by department personnel.
• Administered web-based purchasing system to keep information current and costs low.
• Resolved vendor or contractor grievances and claims against suppliers.
• Developed specifications governing the quality and performance requirements for each type of equipment, product or raw material.
• Schedule for the whole store along with payroll
• Cash office
• Opening and closing the store
• Training
• Encouraged team-oriented culture with common sales, service, and productivity goals.
• Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
• Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
• Managed store's social media presence to connect with customers and share important updates.
• Recognized for excellence in building and motivating management and hourly teams.
• Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
• Met regularly with department leaders to update policies and improve team performance.
• Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls.
• Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards.
• Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern.
• Developed new flexible advertising strategies to capitalize quickly on changing market demands, trends in consumer behaviors, and current events.
• Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
• Taught employees how to connect with customers, build trust, and independently handle routine concerns.

When I first started I was a cashier, within 3 months promoted to a lead then promoted 5 months after as a soft lines manager. The following is what my responsibilities were as a manager.

• Discussed associate selling techniques, product knowledge, and action plans for member interactions.
• Reviewed profit and loss statements to identify new marketing and promotional opportunities.
• Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing.
• Kept store safe by identifying and removing safety hazards such as spills and blocked exits.
• Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills.
• Oversaw store operating budget, product inventory, purchasing decisions, and sales development strategies.
• Worked closely with department managers to create cross-sales opportunities
• Trained and mentored employees to boost individual and team performance.
• Managed parts inventory and protected company assets by improvement inventory management.
• Assigned work schedules to staff and trained employees in product knowledge.
• Controlled shrinkage by observing cashier operations and customer behaviors.
• Managed store operations and delivered excellent customer service to build customer loyalty and retention.
• Coached employees on cashier job functions and provided cross-training for other front-end positions.
• Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels.
• Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.
• Selected, hired, and managed staff performance by setting individual and team goals.
• Greeted customers, often by name, and created welcoming environment.
• Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions.
• Managed product inventory by projecting demand for popular items based on sales reports.
• Discounted clearance merchandise with proper ticketing.
• Followed cash handling processes to track sales.
• Executed storewide sales and promotions, launching monthly member marketing events.
• Documented associate observations to conduct regular coaching sessions.
• Approved all customer paperwork and reviewed credit requests.
• Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty.
• Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
• Addressed customer complaints and strove to provide fair and satisfying resolution for each concern.
• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers.
• Open and closed store and set up shop for each day's operation.
• Assigned tasks to department members and assisted associates in meeting customer needs.
• Assisted in visual merchandising by building promotional displays.
• Increased profitability and customer satisfaction ratings
• Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
• Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests.
• Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements.
• Stayed closely connected with floor operations by engaging customers and offering assistance.
• Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers.
• Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions.
• Perform gross margin calculations and reviewed Profit and Loss Statements (P&L).
• Assisted store and assistant store managers in supervising personnel, merchandising, and product function.
• Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications.
• Kept records of purchases, sales, and requisitions.
• Motivated staff to meet individual and team goals by assisting customers and upselling products.
• Coordinated pricing changes and short-term promotions to increase the sales of specific items.
• Oversaw visual merchandising and displays to appeal to shoppers.
• Recruited, trained, and supervised staff and evaluated performance.
• Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
• Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items.
• Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
• Developed traditional and digital marketing campaigns, introducing use of social media platforms to better target and engage consumers.
• Prepared weekly schedules for cashiers, maintaining adequate coverage at peak shopping times.
• Processed freight, implemented price changes, and stocked department shelves directly or through team oversight.
• Monitored sales activities to ensure customers receive satisfactory service and quality goods.
• Maintained unit integrity and pricing accuracy to prevent waste.
• Monitored signage for sales floor, integrating retail tools to provide positive member experiences.