Manager Resume Example
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MANAGER
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
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Experience
Manager | 06/2018 to CurrentCognizant Technology Solutions - Bellflower , CA
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Promoted employee safetyawareness based on understanding of regulatory mandates and organizational best practices.
- Recruited and hired qualified candidates to fill open positions.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Cross-trained in every store role to maximize operational knowledge.
- Met with each associate to establish realistic monthly sales goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Assistant Store Manager | 04/2015 to 06/2018Movado Group Inc. - Las Vegas , NV
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Coached and developed store associates through formal and informal interactions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Reviewed risk management database reports for compliance and fraud prevention.
- Collaborated with law enforcement officials for physical security breaches, safety emergencies and fraud cases.
- Identified potential risk exposure to develop corrective action plans.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Server, Grill Cook, Trainer, Shift Leader | 11/2012 to 04/2015Cracker Barrel - City , STATE
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Operated POS terminals to input orders, split bills and calculate totals.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Reviewed quality standards and verified continuous application throughout kitchen environment.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Cooked all food to order ensuring adherence to company quality standards.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Planned and prepared schedules for food preparation.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Maintained cleanliness and organization of all line workstations.
RA, SRA, Supervisor | 01/2001 to 01/2011Bluegrass Oakwood - City , STATE
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Facilitated best care by developing strong and trusting rapport with patient.
- Devised various programs for residents, including social, educational and recreational programs.
- Participated in meetings and training, including person and group development.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Managed administrative tasks, including maintenance requests, room change process and incident reports.
- Coached and mentored 15+ staff members through constructive feedback to develop long-term career goals.
- Conducted evaluations and reviews for 15+ employees.
- Improved patient outlook and daily living through compassionate care.
- Administered necessary medications as directed by care plan.
- Engaged client in physical and mental activities to sustain quality of life.
- Served as positive role model for diverse group of individuals.
- Monitored and reported clients' progress.
- Advised peers on personal, career and academic worries.
Education and Training
Somerset Community College - - City,State | | Associate of Science2015
Somerset Community College - - City,State | | Associate of Arts2015
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Resume Overview
School Attended
- Somerset Community College
Job Titles Held:
- Manager
- Assistant Store Manager
- Server, Grill Cook, Trainer, Shift Leader
- RA, SRA, Supervisor
Degrees
- Somerset Community College - City , State | Associate of Science
Somerset Community College - City , State | Associate of Arts
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