Manager Resume Example

I investigated and evaluated cases of neglected, abused, or exploited children referred to the Department of Children's Services to determine the appropriate child welfare service needs of child and the and thier family. Arranged for the emergency placement of children in shelter care facilities in response to referrals from law enforcement or other agencies. Developed and used community resources to meet children's needs; works with teachers, psychologists, physicians, and probation officers for joint planning as appropriate. Conducted routine investigations to locate natural parents and/or to establish parents ability to plan or provide for their children. Set up appropriate resources that children and their families needed, such as housing, nutrition servies, classes for educational needs, medical appointments. Facilitated monthly meetings with family to help with the reunification process.

Provided a variety of specialized program, service, and client related assistance and support to professional staff responsible for the delivery of human services programs.

EXAMPLES OF DUTIES

Monitor and document court ordered visitations in office between the child and parent as directed by the social worker and subject to supervisory approval; had the decision to terminate visit if necessary.

Assisted in coordinating sibling visits by scheduling meeting dates and locations.

Assisted professional staff on site visitations, in-depth investigations, and assessments to provide additional observation and reports of behavior and physical state of clients and environment, answer questions, and gather additional client data.

Transported children and/or adult clients to medical counseling, therapeutic and psychological appointments, court, school, from substitute care placement to the visitation site, foster care, guardianship, or to other locations as part of the client assessment plan as directed by the professional staff.

Completeed or assisted the client in completing applications for program participation and in obtaining needed services such as medical care or affordable housing; distributes forms, brochures, fact sheets, and other related information.

Conducted investigations of inquiries, issues, or problems relating to the case and provides collected information to professional staff or clients for resolution; and searches for case related information and documentation utilizing a wide variety of resources and referrals as directed.

Inputs detailed summary of client/staff interactions into CWS/CMS according to State and department policies and procedures in order to comply with child welfare requirements or as directed.

Researcheed and located supportive services such as affordable housing and independent providers for clients upon the request of professional staff.

Answered non-routine inquiries regarding departmental policy and procedures and provides information and assistance to clients, parents, attorneys, law enforcement agencies, community groups, and other interested parties.

Refered clients and their families to other service agencies as directed.

Assisted recipients and families in obtaining information necessary for various benefit eligibility processes.

Informed and provided information to parent, family, attorneys, and other individuals and agencies when specific events occur relating to hearings, appearances in court, placements, medical or psychiatric hospitalization and discharge.

Initiated requests, monitors, and tracks sensitive client related information from doctors, therapists, schools, health facilities, and community agencies to obtain pertinent reports and information such as birth certificates, medical records, marriage certificates, divorce decrees, and employment histories; enters information into departmental systems for review and assessment of professional staff.

Spoke on the behalf of clients or patients during interaction with service providers and staff at referral agencies, organizations or businesses.

Supervised child in a designated area while social worker meets with the parent or arranges for temporary placement.

Coordinated and arranged multidisciplinary family/child centered meetings.

Performed other support related duties as required.

Also testifed in court regarding interaction with client including observations.