manager resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Sales Techniques
Project Management
Staff Development
Teamwork and Collaboration
Budget Management
P&L Oversight
Computer Skills
Customer Service
Fiscal Management
Interpersonal Relations
Process Improvement
Calm Under Pressure
Strategic Planning
Human Resources Management
MS Office
Professional and Courteous
Decision Making
Business Development
Good Judgment
Time Management
Negotiation and Conflict Resolution
Business Unit Oversight
Business Analysis and Reporting
Shift Scheduling
Customer Relationship Management
Inter-Department Collaboration
Issue and Conflict Resolution
Key Accounts and Territory Management
Systems and Automation Applications
Contract Development and Management
Brand Management
Salesforce Management
Workforce Management
Lead Generation
Capital Improvement Planning
Administration and Reporting
Cost Control
Documentation and Reporting
Recruitment and Hiring
Complex Problem Solving
Onboarding and Orientation
Performance Evaluations
Work Planning and Prioritization
Hiring and Training
Staff Training
Project Planning
Performance Tracking and Evaluation
Verbal and Written Communication
Technical Proficiency
Training and Development
Employee Development
Goal Setting
Employee Coaching and Motivation
Team Building
Problem Resolution
Scheduling and Coordinating
Managing Operations and Efficiency
Team Leadership
Revenue Forecasting
Education and Training
Grand Canyon UniversityPhoenix, AZExpected in 10/2023 ā āBachelor of Science:Applied Management - GPA:
Experience
University Of Tennessee Medical Center - Manager Knoxville, TN, 09/2017 - 06/2023
Led a team of 32 employees, overseeing daily operations and ensuring the delivery of exceptional customer service.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Developed and implemented strategies to improve operational efficiency, resulting in a 35 reduction in costs.
Implemented training programs to enhance employee performance, resulting in increased productivity and customer satisfaction.
Collaborated with cross-functional teams to develop and execute marketing campaigns, driving revenue growth.
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