manager resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Skills
Lead generation
Key accounts and territory management
Multitasking
Reliable & trustworthy
Staff development
Troubleshooting
Organization
Conflict resolution
Workforce Management
Experience
Manager, 04/2021 to Current Imperial Parking Corporation – Boulder, CO,
Entered time and attendance logs in preparation for payroll.
Conducted quality, timely performance feedback and performance appraisals.
Created training modules and documentation to train staff.
Provided exceptional service to high volume of daily customers.
Greeted customers, answered questions and recommended specials to increase profits.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Presented menus to patrons, answered questions about menu items and made recommendations.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Served high volume of tables at once and simultaneously supervised serving staff.
Trained new wait staff team members in proper procedures and important standards of establishment.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Completed opening and closing checklists to ensure smooth restaurant operations.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Brought wine selections to tables with appropriate glasses and poured for customers.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Filled condiments and napkin containers during slack periods.
Set up tables in between patrons to reduce wait times.
Prepared checks, itemizing total meal costs and taxes.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Presented menus and answered questions regarding items.
Informed customers of daily specials and signature menu items.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Trained new bartenders on drink preparation and upselling techniques.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Poured wine, beer and cocktails for patrons.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Collected and organized daily till totals and tips.
Financial Manager, 02/2013 to 06/2016 Comerica – Plymouth, MI,
Created executive analysis reports highlighting business issues, potential risks and profit opportunities.
Calculated and prepared checks for utilities, taxes and other payments.
Prepared year-end financial statements, and developed year-end audit book for CPA firm to reduce and control audit costs.
Developed and implemented accounting, financial and operational systems.
Managed financial planning and analysis by handling key metrics, analyzing data and providing ideas for new initiatives.
Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
Interacted with internal and external auditors to help complete audits and resolve issues.
Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.
Assisted in various financial modeling activities, including new market investments and acquisition analysis.
Executed demand and cost analyses and investigated pricing decisions, financial management and business expansion.
Reported payroll utilizing ADP; administered employee benefits, including SEPP IRA, insurance and vacation.
Checked office stock to determine supply levels and maintain inventory.
Improved office organization by developing filing system and customer database protocols.
Followed up with customer accounts to resolve unpaid or past due accounts.
Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Developed innovative strategies to establish best practices, promoting profitability.
Identified and led cost management initiatives to achieve quantified results.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Assessed company operations for compliance with safety standards.
Maintained current and accurate general ledger with all accounting data in audit-ready format.
Deposited vendor payments and adjusted accounts to reflect changing balances.
Handled accounts payable and receivable operations for business with $850,000 in yearly revenue.
Prepared P&L reports and financial statements for review by management.
Handled accounts payable and receivable operations for business with $850,000 in yearly revenue.
Managed payroll processing and changes for 6 employees.
Recorded debit, credit and account transactions in computer spreadsheets and databases.
Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Calculated and produced checks for utilities, taxes and other operational payments.
Performed bookkeeping and accounting consulting services.
Prepared and processed payrolls.
Manager, 01/2000 to 12/2006 Imperial Parking Corporation – Charlotte, NC,
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited and hired qualified candidates to fill open positions.
Worked with chefs to prepare custom menus, special meals and featured beverages.
Gathered customer requirements and worked with catering team in implementing specifications.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Analyzed market trends and competitor deals for attractive proposal preparation.
Priced and ordered food products, kitchen equipment and food service supplies.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Worked in close collaboration with team members to ensure customers received high-quality service.
Trained new employees to perform duties.
Resolved problems or concerns to satisfaction of involved parties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Delegated work to staff, setting priorities and goals.
Promoted safe working conditions by monitoring safety procedures and equipment.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assisted staff by serving food and beverages or bussing tables.
Coached staff on strategies to enhance performance and improve customer relations.
Inspected dining and serving areas for cleanliness and proper setup.
Education and Training
Bookkeeping Cert 4: , Expected in 02/2011 to Western Sydney University - Sydney, NSW GPA:
Financial Accounting : , Expected in 12/2005 to Western Sydney University - Sydney, NSW GPA:
: High School Certificate , Expected in 11/2000 to Fairfield High School - Fairfield, NSW GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.