Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Strategic planning
Policies and procedures
Staff Management
Contract Management
Coaching and mentoring
Project Management
Creative merchandising
Financial Management
Job inspections
Sales and marketing
Work History
12/2015 to 12/2020
ManagerChick-Fil-A – Costa Mesa, CA,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Directed staff and managed annual capital budget.
Onboarded new employees with training and new hire documentation.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Recorded inventory sales into organization's weekly income report.
Developed and maintained relationships with customers and suppliers through account development.
Delivered feedback to decision-makers regarding employee performance and training needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
02/2006 to 09/2015
Owner/OperatorLineage Logistics – Carol Stream, IL,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed day-to-day business operations.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reconciled daily sales, returns and financial reports in QuickBooks.
Optimized team hiring, training and performance.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Discovered areas of improvement by generating quarterly operational and sales reports.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Improved records management systems for leases and contracts to boost renewals timeliness.
Conducted target market research to scope out industry competition and identify advantageous trends.
Developed key operational initiatives to drive and maintain substantial business growth.
Created and monitored promotional approaches to increase sales and profit levels.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Generated revenues yearly and effectively capitalized on industry growth.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Trained and motivated employees to perform daily business functions.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Aligned branding initiatives and sales strategies with client goals.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Trained and developed team members to build human capital.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
Consulted with customers to assess needs and propose optimal solutions.
Charted and executed marketing strategies to gain 100 new clients in small time frame
01/1989 to 12/2006
Bakery ManagerRoche Bros – Acton, MA,
Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
Maintained cleanliness and hygiene in bakery premises.
Maintained and controlled inventory of baked goods.
Guaranteed all baked goods were cooked according to customers tastes and needs.
Managed all baking operations professionally and handled all problems confidently.
Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Established performance goals and empowered bakers to exceed targets.
Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
Enhanced business productivity by training 6 team members and 6 servers on best practices and protocols.
Helped general management develop prices based on inventory costs and portion sizes.
Verified prepared food met standards for quality and quantity before serving to customers.
Motivated staff to perform at peak efficiency and quality.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Developed unique events and special promotions to drive sales.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Increased kitchen efficiency 24% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Maximized quality assurance by completing frequent line checks.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Purchased food and cultivated strong vendor relationships.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Expected in 11/1990 to to
Associate of Arts: CAD Technology Camden County College - Blackwood, NJ GPA:
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