I am a very fast learner and a hard worker. I am willing to put in the hours no one else wants to. I am currently looking for a new employment where I can grow. I have a lot to offer a business. I am committed and when I work I give it my absolute fullest. I respect company rules and safety policies as well as work as a team player no matter my position. I believe I would be a great asset to your company just for the simple fact that I strive always for greatness and success.
Skills
Project management
Staff development
Marketing
Sales Techniques
Experience
01/2020 to 01/2021
ManagerChick-Fil-A – Wilmington, NC,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Assisted with training and onboarding of sales associates in store operations.
Interviewed, hired and trained new employees.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Supervised staff performing daily activities.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Conducted regular evaluations and addressed performance concerns directly with employees.
Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Planned activities to support system changes to meet organizational needs and requirements.
Set challenging yet attainable goals to encourage continuous staff development.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Hired [Number] team members and trained and mentored formally and informally, developed and promoted according to performance and fostered collaborative team environment.
Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
Employed active listening and [Skill] to remedy employee conflicts.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
Eliminated inefficiencies and process gaps to improve function of [Type] team.
Monitored compliance with federal and state laws associated with [Industry] daily functions.
Coordinated solutions and communicated with [Job title]s to direct daily operations.
Reviewed applications for open positions and made knowledgeable hiring recommendations.
Assessed programs to identify risks or problems to determine appropriate responses.
Assigned [Area of expertise] case work to [Job title]s.
01/2017 to 01/2018
WaitressRegal Cinemas Corporation – Merced, CA,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Increased sales of high margin menu items through effective upselling.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Cleared table and bussed dishes to allow for quick setups.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Provided timely checks on guest needs and brought requests.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Discussed dining menu information to aid in decision process for senior residents.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Inventoried food supplies to determine needs and replenish stations.
Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
Provided exceptional service to high volume of daily customers.
Made reservations for guests up to [Number] days in advance.
01/2014 to 01/2015
CashierWegmans Food Markets – Whitehouse, NJ,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed [Number] transactions per day with exceptional accuracy.
Increased sales by suggesting specific complementary items to customers.
Helped customers find specific products, answered questions and offered product advice.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
01/2007 to 01/2012
Private CaregiverAtria Senior Living Group, Inc. – Merced, CA,
Maintained clean and well-organized environment for client happiness and safety.
Maintained daily living standards by assisting clients with personal hygiene needs.
Assisted patients with daily personal hygiene.
Improved patient outlook and daily living through compassionate care.
Helped clients with personal needs from exercise to bathing and personal grooming.
Supervised medication administration, personal hygiene and other activities of daily living.
Tracked and reported clients' progress based on observations and conversations.
Assisted with meal planning to meet nutritional plans.
Followed care plan and directions to administer medications.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Engaged with patients and families to provide emotional support and daily living instruction.
Transported patients to medical, dental and personal care appointments.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Laundered clothing and bedding to prevent infection.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Reported concerns to nurse supervisor to promote optimal care.
Liaised with supervisor to review cases and improve care.
Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Developed patient care plans with doctors and registered nurses.
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