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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Excellent track record of project management of complex software tasks, web-based applications, and multimedia projects from conception to completion and deployment.
Core Qualifications
  • Strong collaborative skills
  • Excellent problem solving skills
  • Customer needs assessment
  • Content management systems
  • Technical Training management
  • Training and development
  • Cross-functional team management
  • Complex problem solving
  • E-Learning application development
  • Leadership
  • Strong communication skills
Education and Training
Drexel University , Expected in Master of Business Administration (MBA) : Information Systems - GPA : Information Systems
ST. JOSEPH'S UNIVERSITY , Expected in BACHELOR OF SCIENCE (BS) : MANAGEMENT INFORMATION SYSTEMS - GPA : MANAGEMENT INFORMATION SYSTEMS
, Expected in Certified Six Sigma Green Belt *DOD Information Assurance Certification and Accreditation Process (DIACAP) training : - GPA :
Certifications
Achievements
Increased year-over-year sales by $[Amount]. Implemented a new [Training type] training program for operations floor specialists. Created training processes for [number] separate departments.
Professional Experience
- Manager
, , 01/2003 - 03/2010
  • Led the development and maintenance of a performance support tool designed to improve user performance by providing just-in-time multimedia training, social media tools, help, and online documentation in the operational environment.
  • Oversaw $1M budget with staff of software engineers, multimedia designers, web developers, instructional designers, writers, editors, and graphic artists.
  • Performed managerial tasks, including but not limited to client interaction, budget management, new business development, and collaboration with other managers and employees.
  • Participated in proposal efforts including request for proposal (RFP) decomposition, technical writing, and review teams.
  • Developed user support tools to increase user community building, market new products, and train all levels of users.
  • Tools produced: Web-Based Training (WBT), social media/networking sites, Quick Reference Guides (QRGs), online and hardcopy users' manuals, multimedia system simulations and overviews, as well as training and marketing movies.
  • Used instructional system design methodologies to create classroom and e-learning solutions to support training of local and remote users.
  • Provided expertise in user interface design and usability studies to software staff.
Chick-Fil-A - Director
, , 09/1998 - 01/2003
  • Performed Y2K conversions, testing, and implementation for financial and human resource systems targeted to government agencies.
  • Managed the installation-related support functions for the Total Accounting for Government (TAG) Human Resource System (HRS), Financial Management System (FMS), Procurement System, and Inventory Management System.
  • Ensured that customers' current databases were properly mapped to the TAG database, all data was transferred correctly, and all system functions were working correctly before going "live." Conducted on-site user training, led train-the-trainer sessions, updated user documentation, and customized system software and reports to customer specifications.
  • Acted as the liaison between end users and the technical team to translate user needs into program requirements for implementation.
  • Ensured that TAG HRS met all Y2K requirements in a timely and effective manner.
  • Performed system and database integrity testing, implemented system changes, and trained users on system features.
Temple University - PRINCIPAL TRAINING SPECIALIST
, , 05/1987 - 09/1998
  • Designed, storyboarded, coded, tested, and implemented embedded and standalone Computer-Based Training (CBT) for multiple computer systems.
  • Designed and developed the infrastructure for a master web site used by government agencies for information purposes, spare parts ordering, documentation downloads, training, and troubleshooting.
  • Managed, reviewed, designed, wrote, and revised online and hardcopy user documentation for multiple systems.
  • The U.S.
  • Navy used the resulting documentation as a model for national documentation.
  • Developed a full range of training materials that included unique training methods for increasing trainee interest and instructor effectiveness.
  • Conducted classroom presentations to train the trainers, end users, and in-house employees, as well on-the-job training (OJT) sessions aboard U.S.
  • Navy vessels.
  • Assessed training requirements and needs, identified trainees and training options, as well as conducted user satisfaction surveys and effectiveness evaluations.
Community Involvement
Affiliations
Skills
Accounting, budget management, budget, client interaction, databases, database, documentation, features, financial, Financial Management, Government, graphic, Human Resource, instructor, Inventory Management, managerial, marketing, market, multimedia, Navy, networking, new business development, presentations, Procurement, proposal, Quick, RFP, Six Sigma, surveys, system design, user support, user training, technical writing, user documentation, trainer, training materials, troubleshooting, unique, user interface design, web site, Y2K
Additional Information
  • Security Clearance *Current Top Secret (TS/SCI) DOD security clearance
  • Awards *Timely Award Plan (TAP) recognition for work above and beyond job description/requirements *Business Development Awards for working as part of successful proposal teams

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School Attended

  • Drexel University
  • ST. JOSEPH'S UNIVERSITY

Job Titles Held:

  • Manager
  • Director
  • PRINCIPAL TRAINING SPECIALIST

Degrees

  • Master of Business Administration (MBA)
  • BACHELOR OF SCIENCE (BS)
  • Certified Six Sigma Green Belt *DOD Information Assurance Certification and Accreditation Process (DIACAP) training

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