LiveCareer-Resume

manager resume example with 5 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Hardworking and passionate job seeker with strong organizational skills eager to secure open position. Ready to help team achieve company goals. Reliable employee offering excellent communication and good judgment.

Skills
  • Staff Management
  • Strategic planning
  • Policies and procedures
  • Sales and Marketing
  • Creative merchandising
  • Coaching and mentoring
  • Verbal and written communication
  • Financial Management
  • Schedule optimization
  • Budgeting
  • Mathematical calculations
  • Basic computer skills
  • Microsoft office proficiency
Education
Acadiana High School Lafayette, LA Expected in High School Diploma : - GPA :
Work History
Capital One - Manager
Teaneck, NJ, 10/2021 - Current
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Monitored expenditures to mitigate risk of overages.
  • Supervised labor costs and departmental expenses to remain in line with budget.
Sugarbush Resort - Server
Roanoke, IN, 07/2021 - 10/2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm meal satisfaction after delivery, taking action to correct any problems.
  • Asked customers for feedback, solved problems, and filled drinks throughout meal.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
  • Checked over 20 daily IDs to verify ages and uphold Louisiana liquor laws
Bluegreen Resorts - Server/Bartender
Omaha, NE, 08/2017 - 06/2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm meal satisfaction after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
  • Moved and set up seating, prepared extra silverware, and notified kitchen prior to arrival of large groups.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars, and fruits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Acadiana High School

Job Titles Held:

  • Manager
  • Server
  • Server/Bartender

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: