manager resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. A critical thinker and respected liaison for clients escalation issues. Effective mediator, ready to embrace new challenges and contribute to the organization's overall success.

  • Team management
  • Skilled multi-tasker
  • Problem resolution
  • Customer-service
  • Interpersonal
  • Organizational
  • Problem-solving
  • Manager coaching and training
01/2020 to Current
Manager Firstservice Residential West Grove, PA,

Planned routes for various shipments according to special events, customer needs and weather. Contacted existing customers to update accounts and confirm deals. Tracked shipments and trucks out on deliveries. Monitored market and negotiated rates based on trends. Coordinated insurance coverage for goods and packages. Negotiate and arrange transport of goods with shipping or freight companies. Keep records, import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.

07/2018 to 12/2019
Property Manager Thy Lynd Corporate Kansas City, MO,

Managed Three Home Owners Associations and five condominium properties documents for permanent records and regulatory requirements.Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress. Analyzed and evaluated monthly and quarterly financial statements. Promoted positive company and owner relationships through proactive attention to concerns. Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. Handled disciplinary actions, performance appraisals and terminations of company staff. Organized and participated in monthly meetings. Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs. Developed and adhered to community budgetary restrictions in collaboration with board of directors. Enforced compliance with community regulations and guidelines.

06/2017 to 07/2018
Owner Manager Jerry Atlanta, GA,

Developed and built a business from startup to generate 6-figure sales annually, established healthy 420- account customers. Hired, trained, and supervised staff providing guidance use of tools, on the job safety guidelines, customer interaction, and effective presentation of merchandise. Analyzed sales reports and inventory levels to target and, promote slow-selling items. Scheduled personnel, distributed jobs assignments, conducted performance reviews, and daily supervision. Analyzed budget variances and implemented changes to control expenditures aggressively

08/2015 to 08/2017
Office Manager Royal Park Condominium City, STATE,

Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight. Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements. Escalated any major issues to property manager for immediate remediation. Maintained operational facilities attractive to residents by organizing regular maintenance, major repairs and capital improvement projects. Ensured adherence with safe housing requirements and contractual obligations by resolving residents issues and service needs. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

03/2010 to 06/2015
Office Manager/ Insurance Agent/ Class Instructor Juani Ortiz Agency City, STATE,

Achieve or exceed target insurance sales quota of $20,000/mo consistently. Processed and record new insurance policies and claims. Ensured superior customer experience by addressing customers concerns demonstrating empathy in resolving problems on the spot. Examine letters from policyholders or agents original insurance. Develop a reputation as an efficient service provider with a high level of accuracy. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Evaluated the efficiency and quality of data entered into the agency management system. Finalized sales and collected necessary deposits. Processed refunds manage weekly payroll and calculated employees commissions

Education and Training
Expected in Current to to
Associate of Science: Business Management
Broward College - Fort Lauderdale, FL
Expected in 2018 to to
License Community Association Manager :
Gold Coast Schools - Tamarac, FL
Expected in 2009 to to
Certificate : Office Management
Blackwood College - Sewell, NJ
Expected in 1995 to to
High School Diploma:
Poli Technico San Ramon Nonato - Santo Domingo, Distrito Nacional
Activities and Honors
  • Florida Notary Public
Empire Safety Council - Classroom Course Provider Certified Through the New York Department of motor vehicles for Driver License points reduction.

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Resume Overview

School Attended

  • Broward College
  • Gold Coast Schools
  • Blackwood College
  • Poli Technico San Ramon Nonato

Job Titles Held:

  • Manager
  • Property Manager
  • Owner Manager
  • Office Manager
  • Office Manager/ Insurance Agent/ Class Instructor


  • Associate of Science
  • License Community Association Manager
  • Certificate
  • High School Diploma

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