LiveCareer-Resume

manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

extremely hardworking and motivated to become the best i can be. i was a carhop at sonic for years and became one of the best workers. i developed great costumer skills and know how to handle tough situations. i have worked in extremely fast paced environments as the sonic i work at is top 7 in sales throughout the U.S. i was promoted to manager because of my work ethic, social skills, willingness to do anything that is asked of me. im ambitious to keep moving up from here.

Skills
  • Issue and conflict resolution
  • People skills
  • Reliable and trustworthy
  • Staff development
Experience
01/2021 to Current Manager Deloitte | Washington, NJ,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
  • Employed active listening and [Skill] to remedy employee conflicts.
05/2017 to 01/2021 Skating Carhop Sonic Drive-In | Hasbrouck Heights, NJ,
  • Processed and completed cash transactions promptly, providing accurate change and order receipts.
  • Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment.
  • Roller-skated while performing all customer-facing activities, including tray removal from dining areas, serving, assembling beverage orders and preparing menu items.
  • Greeted and welcomed guests upon arrival, offering menu recommendations and efficiently placing orders.
  • Answered product and order questions accurately and professionally.
  • Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
  • Reported issues with customers and orders to supervisors.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Carried trays weighing up to [Number] pounds to correct cars.
  • Completed Carhop training program in [Timeframe].
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Maintained [Number]% order accuracy in high-volume times.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Kept customer and food preparation areas clean and well-organized.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Delivered food within [Number] minutes to meet quality and service standards.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Verified orders and bagged items for easy transport.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
08/2019 to 04/2020 Cafe Chef Compass Group Usa Inc | Bartlesville, OK,
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Maintained orderly kitchen environment to reduce wasted time searching for ingredients, utensils and [Type] items.
  • Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
  • Prepared up to [Number] dishes per shift for busy, [Type] restaurant grossing $[Amount] annually.
Education and Training
Expected in to to | Nassau Community College, Garden City, NY GPA:
Expected in 06/2018 to to High School Diploma | East Meadow High School, East Meadow, NY GPA:

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Resume Overview

School Attended

  • Nassau Community College
  • East Meadow High School

Job Titles Held:

  • Manager
  • Skating Carhop
  • Cafe Chef

Degrees

  • Some College (No Degree)
  • High School Diploma

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