manager resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Skills
- Staff Management
- Strategic planning
- Policies and procedures
- Job inspections
- Sales and marketing
- Operations management
- Verbal and written communication
Education
Magna Vista High School Ridgeway, VA Expected in 05/2013 ā ā High School Diploma : - :
Work History
Carlyle Group Inc. - Manager
Washington, DC, 12/2017 - Current
Washington, DC, 12/2017 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Evaluated report data to proactively adjust and enhance operations.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Prepared and recommended long-range plans for development of department personnel.
Palmer Donavin - Lead Sales Associate
Lansing, MI, 06/2016 - 12/2017
Lansing, MI, 06/2016 - 12/2017
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased business sales utilizing product knowledge.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Tracked down hard-to-find merchandise at diverse locations.
Brighton Collectibles - Furniture Team Lead
Lynwood ~ Alderwood, WA, 02/2014 - 07/2016
Lynwood ~ Alderwood, WA, 02/2014 - 07/2016
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
Dollar General - Key Holder
City, STATE, 04/2012 - 05/2014
City, STATE, 04/2012 - 05/2014
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Scheduled employees, prepared bank deposits,
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
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Resume Overview
School Attended
- Magna Vista High School
Job Titles Held:
- Manager
- Lead Sales Associate
- Furniture Team Lead
- Key Holder
Degrees
- High School Diploma
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