Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Retail sales
  • Inventory
  • Operations
  • Training
  • Team Building
  • Scheduling
  • Word
  • Inventory Management
  • Impeccable organizational skills
  • Capital improvement planning
  • Staff development
  • Brand management
  • Customer service
  • Team management
  • Team building
  • Communications
Education and Training
South Kitsap High School , Wa Expected in 06/1997 High School Diploma : - GPA :
Gene Juarez Academy Federal Way, WA, Expected in 01/2015 Associate of Arts : - GPA :
Experience
Department Of The Navy - Manager
Washington Navy Yard, DC, 07/2018 - 07/2020
  • Develop the strategies and plans to achieve sales results and financial targets through business analysis, action planning, effective communication and consistent accountability.
  • Responsible for ensuring all customer service issues and questions are resolved in a timely, appropriate and effective manner.
  • Determines product orders by analyzing store trends and anticipating customer demands.
  • Ensures the maintenance of a well-stocked store at all times.
  • Identifies and addresses overstock and defective merchandise with District Manager.
  • Monitors and maintains store budget and controls expenses in order to stay within the assigned budget.
  • Implements inventory control measures and protects store assets by ensuring all staff follow safety and security rules and procedures.
  • Maintains a high standard of merchandising, placement, store signage, and proper display techniques to ensure the creation of an inviting atmosphere for customers.
  • Ensures all store opening and closing procedures are performed correctly.
  • Conducts periodic meetings to keep employee relations at a high level and to keep employees informed of relevant information by utilizing leadership skills.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Regis Group - Assistant Store Manager/Lead Stylist
City, STATE, 02/2016 - 06/2018
  • Assist the Store Manager as directed
  • Hire, train, schedule and manage employees in daily tasks
  • Develop good customer relationships and address customer service needs
  • Manage purchasing, inventory, maintenance and other operational functions
  • Develop strategies for better workplace efficiency and goal achievement
  • Liaise between managers, customers and employees
  • Serve as acting Manager (SM) when SM is away
  • Assisting the manager in organizing, planning and implementing strategy
  • Ensuring store schedules and objectives are met by employees
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Cut and styled natural, artificial, colored or textured hair.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Benefit Cosmetics LLC - Brow Artist
City, STATE, 08/2014 - 03/2016
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Collected payment from customers and scheduled next appointments.
  • Increased sales 80% in 4 months by providing exceptional service and maintaining positive and energetic attitude.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Sanitized workstations and salon equipment to reduce chance of infection.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Kept notes listing preferences and services provided to clients for quick reference.
Activities and Honors

*Top Talent Manager 2018-2020- Attended workshop in Las Vegas

* Award for the top store given by DM and RD - increase in key metrics

Willing to relocate: Anywhere

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Resume Overview

School Attended

  • South Kitsap High School
  • Gene Juarez Academy

Job Titles Held:

  • Manager
  • Assistant Store Manager/Lead Stylist
  • Brow Artist

Degrees

  • High School Diploma
  • Associate of Arts

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