manager resume example with 11+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enClaire employee engagement and boost performance.
Skills
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Work History
Manager, 02/2021 to 11/2022
Shukette – New York, NY,
Shukette – New York, NY,
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained employees on Product or Service and assigned duties.
- Led and directed team members on effective methods, operations and procedures.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Approved regular payroll submissions for employees.
Assistant Manager, 03/2016 to 10/2020
Mhc Equity Lifestyle Properties – Zephyrhills, FL,
Mhc Equity Lifestyle Properties – Zephyrhills, FL,
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Acted as first point of contact for visiting clients and customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Collections Officer, 11/2014 to 01/2016
Security Service Federal Credit Union – Longmont, CO,
Security Service Federal Credit Union – Longmont, CO,
- Assisted debtors in setting up payment plans to recover overdue balances.
- Advised customers of necessary actions and strategies for debt repayment.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Received inbound calls and answered questions from customers satisfactorily.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Utilized skip tracing tools to locate clients.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Assistant Collection Manager, 07/2006 to 10/2010
Approved Loans – City, STATE,
Approved Loans – City, STATE,
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Processed payments and contracts on accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Created documents for court such as affidavits, modifications and forbearance agreements.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Reached out to approximately Number account holders daily.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for Number employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Job Title.
- Performed billing, collection and reporting functions for office generating over $Number annually.
Education
High School Diploma: General Studies, Expected in 05/2001 Duncan High School - Duncan, OK
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Resume Overview
School Attended
- Duncan High School
Job Titles Held:
- Manager
- Assistant Manager
- Collections Officer
- Assistant Collection Manager
Degrees
- High School Diploma
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