Manager resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.
Skills
Issue and conflict resolution
Contract development and management
Workforce Management
Brand management
Marketing
Reliable and trustworthy
MS Office
Data management
Beer, wine and soju cocktails
Proficient in mixology
Outstanding customer service
Organizational ability
Basic accounting
Service-oriented mindset
Outgoing personality
Cocktail list development
Outstanding communication skills
Staff training and development
Extensive spirits knowledge
Excellent judgment
Experience
02/2020 to Current
ManagerDepartment Of The Navy – Cherry Point, NC,
Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
Prepared packages for [Type] deliveries and coordinated timely shipments.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Established ambitious goals for employees to promote achievement and surpass business targets.
Increased customer base and market share by promoting product through diverse channels.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sold various products by explaining unique features and educating customers on proper application.
Upheld high standards of productivity and quality in all areas of operations.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
Worked hard to learn all required tasks quickly and maximize performance.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Monitored patrons to keep alcohol consumption at designated levels.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
12/2018 to 11/2020
BartenderColumbus Association For The Performing Arts – New Haven, CT,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Planned and updated menus to capitalize on changing trends in customer preferences.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
08/2019 to 02/2020
Tea MasterGongcha – City, STATE,
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Promoted improvements to customer service by implementing [Action].
Partnered with [Job title] to identify new ways to improve restaurant service.
Handled complaints, settled disputes and resolved customer conflicts.
Assisted with local marketing and advertising activities to drive new business development and revenue growth.
Education and Training
Expected in
: Computer Engineering New York City College Of Technology Of The City University Of New York - Brooklyn, NY GPA:
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Resume Overview
School Attended
New York City College Of Technology Of The City University Of New York