LiveCareer-Resume

Manager resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.

Skills
  • Issue and conflict resolution
  • Contract development and management
  • Workforce Management
  • Brand management
  • Marketing
  • Reliable and trustworthy
  • MS Office
  • Data management
  • Beer, wine and soju cocktails
  • Proficient in mixology
  • Outstanding customer service
  • Organizational ability
  • Basic accounting
  • Service-oriented mindset
  • Outgoing personality
  • Cocktail list development
  • Outstanding communication skills
  • Staff training and development
  • Extensive spirits knowledge
  • Excellent judgment
Experience
02/2020 to Current
Manager Department Of The Navy Cherry Point, NC,
  • Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
  • Prepared packages for [Type] deliveries and coordinated timely shipments.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Increased customer base and market share by promoting product through diverse channels.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
12/2018 to 11/2020
Bartender Columbus Association For The Performing Arts New Haven, CT,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
08/2019 to 02/2020
Tea Master Gongcha City, STATE,
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Promoted improvements to customer service by implementing [Action].
  • Partnered with [Job title] to identify new ways to improve restaurant service.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.
Education and Training
Expected in
: Computer Engineering
New York City College Of Technology Of The City University Of New York - Brooklyn, NY
GPA:

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Resume Overview

School Attended

  • New York City College Of Technology Of The City University Of New York

Job Titles Held:

  • Manager
  • Bartender
  • Tea Master

Degrees

  • Some College (No Degree)

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