manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Forward-thinking leader proficient in generating high-quality service work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Dynamic Sales Representative with history of success servicing top-performing territories. Skilled in growing revenues by identifying and targeting customer needs and requirements – recommending key products and specials.

  • Issue and conflict resolution
  • Inventory Management
  • Staff development
  • Key accounts and Territory management
03/2019 to Current
Manager Department Of The Navy Bremerton, WA,
  • Interviewed, onboarded, developed and oversaw daily activities of 7 clerical and administrative office personnel.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Conducted quarterly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Monitored daily operations and implemented changes to ensure highest quality delivery for each client.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Interfaced with various departments, including Management and Accounting and communicated effectively using active listening, open-ended questioning and appropriate response skills.
04/2018 to 03/2019
Driver, Warehouse Orders Medline Industries, Inc. Charleston, WV,
  • Utilized on-board computer to optimize routes and continuously meet estimated delivery times.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Delivered goods and services to customers on time and in excellent condition.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Logged deliveries in company GPS system, including drop-off times and any special conditions.
  • Demonstrated professional conduct with clients and families do deliver outstanding customer service.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Maintained solid connections with established customers to promote new products.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Coordinated with team members and remained flexible in work scheduling.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Saved over $1000 in potential vehicle repair costs by performing monthly safety and maintenance checks.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
04/2017 to 02/2018
Deli Worker Vons City, STATE,
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Protected food from spoilage by storing according to safety procedures.
  • Completed orders of all sizes according to customer preferences, improving patron retention by 90%.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each hour.
  • Cross-trained in cashier and assistant management positions to support team and help meet all customer needs.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Accepted and processed cash, check, card and mobile payments, maintaining 100% accuracy rate.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Documented and entered special orders for event catering and party trays using POS system.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 85% boost in revenues.
Education and Training
Expected in 08/2011
Bachelor of Science: Business Management
University Or Redlands - San Diego, CA,
Expected in 05/1985
Associate of Arts: Business Administration
University of Michigan - Dearborn - Dearborn, MI

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Resume Overview

School Attended

  • University Or Redlands
  • University of Michigan - Dearborn

Job Titles Held:

  • Manager
  • Driver, Warehouse Orders
  • Deli Worker


  • Bachelor of Science
  • Associate of Arts

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