Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Website, Portfolio, Profiles
Professional Summary

Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained delivering help for employees be successful. Energetic professional with great poise. Well-trained in all restaurant and retail daily operations, customer service, visual displays. Hardworking and passionate with strong organizational skills.

  • Staff Management
  • Problem Anticipation and Resolution
  • Team Leadership
  • Customer Service Management
  • Customer Relations
  • Business Leadership
  • Creative merchandising
Work History
Manager, 01/2007 to Current
Department Of The NavyDahlgren, VA,
    • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
    • Supervised all areas of restaurant to keep it clean and well-maintained.
    • Immediately resolved issues with patrons by employing careful listening and communication skills.
    • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
    • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
    • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
    • Motivated staff to perform at peak efficiency and quality.
    • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
    • Verified prepared food met all standards for quality and quantity before serving to customers.
Artist, 03/2003 to Current
2KAgoura Hills, CA,
  • Promoted business via social media to generate leads and maximize brand identity.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Frequently studied market to keep abreast of new industry trends.
  • Determined best courses of action for company based on regional market trends and demands.
  • Established and maintained productive, professional working relationships to promote beneficial project results
  • Contributed to creative process through original ideas and inspiration
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters
  • Ordered and maintained adequate supply of materials, supplies and equipment
Business Co-Owner, 03/1989 to 05/2001
Create-A-GiftCity, STATE,
  • Managed 15 employees by supervising daily tasks.
  • Created vision and mission for Gift Basket/ Retail company and kept employees focused on achieving both.
  • Supported company goals through careful reinvestment of profits.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Promoted positive customer experience through day-to-day supervision and management of facility.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Eased team transitions and new employee orientation through effective training and development.
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class visual work.
  • Drafted invoices for completed work.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Built loyal account base and long-term business relationships with Business accounts.
  • Appraised inventory levels weekly and ordered new merchandise to keep quantities well-stocked.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
High School Diploma: , Expected in 06/1979
Greece Athena HS - Rochester, NY,

Art Major.

Student teacher's assistant.

High Honor Roll.

Continuing education in computer.

Real Estate License

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Resume Overview

School Attended

  • Greece Athena HS

Job Titles Held:

  • Manager
  • Artist
  • Business Co-Owner


  • High School Diploma

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