Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Website, Portfolio, Profiles
twofriendsart.com
Professional Summary
Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained delivering help for employees be successful. Energetic professional with great poise. Well-trained in all restaurant and retail daily operations, customer service, visual displays. Hardworking and passionate with strong organizational skills.
Skills
Staff Management
Problem Anticipation and Resolution
Team Leadership
Customer Service Management
Customer Relations
Business Leadership
Creative merchandising
Work History
Manager, 01/2007 to Current Department Of The Navy – Dahlgren, VA,
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Supervised all areas of restaurant to keep it clean and well-maintained.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
Motivated staff to perform at peak efficiency and quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Verified prepared food met all standards for quality and quantity before serving to customers.
Artist, 03/2003 to Current 2K – Agoura Hills, CA,
Promoted business via social media to generate leads and maximize brand identity.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Maintained up-to-date administrative records to monitor operational conditions.
Frequently studied market to keep abreast of new industry trends.
Determined best courses of action for company based on regional market trends and demands.
Established and maintained productive, professional working relationships to promote beneficial project results
Contributed to creative process through original ideas and inspiration
Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters
Ordered and maintained adequate supply of materials, supplies and equipment
Business Co-Owner, 03/1989 to 05/2001 Create-A-Gift – City, STATE,
Managed 15 employees by supervising daily tasks.
Created vision and mission for Gift Basket/ Retail company and kept employees focused on achieving both.
Supported company goals through careful reinvestment of profits.
Motivated employees to consistently improve performance through company-wide incentive plans.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Promoted positive customer experience through day-to-day supervision and management of facility.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Eased team transitions and new employee orientation through effective training and development.
Provided exceptional customer service to customers, increasing customer loyalty.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class visual work.
Drafted invoices for completed work.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Built loyal account base and long-term business relationships with Business accounts.
Appraised inventory levels weekly and ordered new merchandise to keep quantities well-stocked.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
High School Diploma: , Expected in 06/1979 Greece Athena HS - Rochester, NY, GPA:
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