manager resume example with 7 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Motivated leader with demonstrated knowledge of retail industries' best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits by using value-added and relationship-oriented approach. Bringing on sales experience and ready to take on a challenging and growth-oriented role.

  • Fluent Spanish/English speaker, reader and writer
  • High customer service standards and experience cultivating relationships with affluent clients
  • Professional and thorough with strong follow up skills using consultative approach
  • Desire and ability to influence, educate and connect with clients
  • Fast paced, quick learner and capable of multitasking in order to comply and meet deadlines
  • Adherence to policies and procedures to resolve issues for customers and fellow employees
  • Good computer, organization and communication skills
  • Dedicated to process improvement with commitment to long-term career
  • Possess of SIE, FINRA Series 6, 63 and Life Insurance Licenses
  • Registered Public Notary for state of Illinois
Work History
05/2021 to Current Relationship Banker II-SB/MOD Firstservice Residential | , ,
  • Take care of customers by making them feel valued by doing the right thing, exceed expectations and have a strong commitment to diversity and inclusion
  • Use latest banking solutions combined with cutting edge financial technology while offering welcoming and friendly service that represent JPMorgan brand and culture
  • Help people make the most of their money so they can make the most of their lives, by providing financial knowledge and advice tailored to suit their financial needs
  • Manage assigned customers and proactively meet with them in person and over the phone to build lasting relationships while providing product service recommendations
  • Make lives of customers easier by sharing and setting up self-service options to access their accounts whenever and wherever
  • Partner with specialists such as Private Client Advisors, Home Lending Advisors and Business Relationship Managers who can help with customers' specialized financial needs
  • Form part of joint meetings with clients and Private Client Advisors for a warm introduction with the benefit of gaining knowledge in investment products offered
  • Collaborate with colleagues and work as part of the One Chase team to achieve business results by maximizing in efficiency and productivity at the teller window
  • Train associate bankers on the account opening process, how to engage with clients and actively listen to uncover strong referral opportunities
  • Possess drive and initiative to learn products, services, and procedures quickly and accurately to support the branch, associate bankers, lead associate operator and branch manager
  • Plan for the day with meetings scheduled, program follow up and opportunity calls for cold calling and adapt to branch needs throughout the day
  • Engage in difficult client interactions, host daily downloads and lead the branch by making tactical decisions when the Branch Manager is not present
  • Work directly with the lead associate operator to perform cash shipment, cash audits, and fulfill cash management requirements
  • Ensure the Branch Closing Checklist is completed correctly and accordingly to prevent the branch from failing an audit
05/2020 to 04/2021 Stylist-Assistant Store Manager Lhc Group | , ,
  • Followed the selling culture by taking control in asking lifestyle questions as well as using the pull, teach, ask method to suggest pre-dressing room
  • Set up dressing rooms with head to toe looks making sure basics, accessories, shoes, outerwear and sale items were also options and suggested new pieces to overcome objections
  • Built a personal relationship with clients to be able to sell more than what the client initially intended to buy and exchanged contact info to set up future styling appointments
  • Interviewed and recruited magnetic, outgoing, and very creative individuals who had a unique sense for fashion
  • Trained new hires to be styling experts that would live by Akira's mantra "Relentlessly obsessively at your service"
  • Ran the sales floor by communicating with the team via walkie talkies about floor awareness, had periodic huddles, coached in the moment and gave hourly sales reads for motivation
  • Complied with opening and closing procedures such as doing store walk throughs to meet visual standards, sending recap emails, as well as holding the team accountable with their go home duties
  • Made schedules and kept track of the labor report to correct clock in and out times to ensure correct pay out
  • Assigned monthly goals for managers, stylists, and cashiers based on the overall monthly goal provided for the store
  • Set daily selling expectations for each team member as well as programmed lunches to secure sales floor support at all times
  • Kept up with the daily sales report that had WTD-MTD-YTD numbers that compared to LY allowing management to view the on track percentage to meet goal for the month
  • Responsible for getting change, making store deposits and matching deposits with the end of day report for any discrepancies
  • Did mark downs once a week, received new shipment and added it to inventory. Displayed new stock on sales floor while keeping its aesthetic and restocked in house items from warehouse
  • Styled mannequins to exhibit unique pieces and trending styles
  • Requested or transferred out inventory based on the weekly selling report that was categorized by most/least sold items
07/2016 to 01/2020 Manager Lhc Group | , ,
  • In charge of paying out all store expenses such as writing out checks to pay for utility bills and rent
  • Picked up all store drops, counted, deposited, matched with reports and traced any shortage in excel
  • Did phone and sim card inventory every week and all accessory inventory count monthly
  • Ordered phone inventory to restock warehouse and made sure stores were kept healthy when inventory would run low
  • Placed accessory orders for every individual store depending on their needs to avoid overstock and from keeping end of life phone cases/screen protectors
  • Responsible of entering every new item in Wireless Standard including description, sku, cost price, retail price, quantity etc as well as create coupons for them
  • Trained potential candidates with techniques that would allow them to interact with customers and increase their opportunity to sell and eventually hired them if suitable
  • Allowed to make tactical and strategic decisions, Nationwide was kept methodically arranged by integrating bathroom cleaning schedules, lunch breaks, as well as a code of conduct
  • Purchased store events and organized them to help bring customers' attention such as taco trucks, radio remotes, and christmas raffles
  • Made sure stores were covered by assigning everyone schedules taking under consideration school schedules, appointments and requests
  • Revised employee’s clock ins/outs and matched with schedule sent prior to submitting hours to accountant and printing out payroll
  • Tracked employees monthly sales, paid commission and for additional motivation, on not so fast paced days, gave them opportunities to win gift cards
  • Studied Metro by T-mobile's compensation guidelines to make sure opportunities given to dealers were taken advantage of and that sales were valid to avoid chargebacks or losses
  • Insured employees were always up to par with new upcoming promos by having them join training calls, complete required online training and had one on one scenarios on how these promotions could be applied in real life
  • Accountable for satisfying corporate goals and focuses for each month and motivated Nationwide to show that constant input of improvement on corporate's 3 day updated scorecard
03/2015 to 01/2020 Sales Representative Netapp | , ,
  • Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance
  • Demonstrated a strong understanding of individualized client needs by adapting sale techniques to persuasively communicate with clients
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Displayed familiarity with features, benefits, product differences, pricing and campaigns for wireless services and devices
  • Evaluated competitive offers and converted customers' framed response, to close customer sales by explaining benefits of MetroPCS services
  • Increased customer's understanding of MetroPCS products and pricing models as well as competitive advantages over other service providers
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
  • Up-sold customers by recommending accessories and promotions as well as cross-sold complementary products to increase revenue
  • Updated sales strategies and marketing channels to increase overall profitability
  • Possessed advanced knowledge of selling techniques and showed confidence in selling
02/2014 to 03/2015 Sales Representative Company Name | , ,
  • Trained and mentored new sales representatives
  • Controlled inventory of cell phone devices and accessories
  • Provided sale and service assistance to all customers
  • Received and processed all payments and provided customers with additional technical support
  • Responded to telephone and in-person customer requests for information
  • Evaluated individual customer's existing and potential product needs and made recommendations based on customer's and company's best interest
  • Responsible for ensuring customer satisfaction
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
03/2012 to 04/2013 Sales Representative Company Name | , ,
  • Extensive customer service, personal assistant, and helpful to coworkers
  • Handled customer inquiries, complaints, and billing questions
  • Processed bill payments and service requests
  • Provided information on cell phones, accessories ad service plans that would satisfy customers’ needs
  • Kept store neat and clean
  • Organized inventory
Expected in 2019 to to Private Arabic Lessons | Language Loop, Chicago, IL, GPA:
Expected in 05/2017 to to Associate of Arts | St. Augustine College, Chicago IL, GPA:
  • Nationwide was announced dealer of the month twice in 2018 in the months of May and October
  • Nationwide was announced dealer of the month June 2019
  • Made it to the 1K Club 5 times for having high roller sales at Akira
  • Was part of Akira's record books new all time high in March's historical revenue 2021 during COVID.
  • Number one banker in the South Shore Market in September 2022
  • Commercial Ave was ranked number 5 in Investments for the year of 2022
  • Verifiable success in new client acquisition, maintaining customer relationship and revenue generation for JPMorgan Chase

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Resume Overview

School Attended

  • Language Loop
  • St. Augustine College

Job Titles Held:

  • Relationship Banker II-SB/MOD
  • Stylist-Assistant Store Manager
  • Manager
  • Sales Representative
  • Sales Representative
  • Sales Representative


  • Private Arabic Lessons
  • Associate of Arts

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