Manager Resume Example Subway

MANAGER

Summary

Responsible production support worker always ready to contribute to team and company success. Dedicated to tackling any task and efficiently completing all work. Operates equipment such as floor Jack to move materials and support production needs.

Talented Production Worker offering 5 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.

Skilled Production Team Lead with 2 years in high-volume manufacturing environments focused on establishing and accomplishing challenging goals. Highly effective at optimizing procedures and improving team performance to achieve productivity benchmarks and set new standards for success.

Skills

Documentation ability
Assembly procedures
Loading and unloading protocols
RFID tools
Shipment preparation

Product packaging
Quality inspections
Hand tools
Quality assurance standards
Equipment operation

Experience

Subway | Tulsa, OKManager12/2019 - 02/2020

Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Managed day-to-day operations, including supervision and assignment delegation for 19-member team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Executed new training initiative to improve skills and develop leaders from within.
Led employee performance reviews and discussed improvement strategies with each team member.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Coached new team members on job tasks and performance strategies.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Increased safety awareness by 20%, which led to no injuries on team since 2018.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Coordinated day-to-day and long-term activities within various business platforms.
Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed.
Maintained open and professional team relationships to quickly identify and resolve issues.
Communicated and coordinated with multiple departments to achieve top results.
Supervised main department with over 19 employees and $2,700 food budget.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Sykes | Fort Smith, ARCustomer Service Representative02/2019 - 09/2019

Met or exceeded revenue objectives by promoting products to customers during service, account and sales follow-up calls.
Evaluated customer account information to assess current issues and determine potential solutions.
Assisted approximately 2 customers each daily with service questions.
Assessed customer needs and upsold products and services to maximize potential sales.
Set up and activated customer accounts to alleviate burden on credit cards.
Translated services for 20-person team to serve English-speaking customer needs.
Answered customer questions andaddressed concerns, resulting in 55% reduction in complaint calls.
Documented conversations with customers to track requests, problems and solutions.
Addressed 10 website inquiries per day, converting 5 into renewal customers.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Resolved average of 20+ inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Reviewed account and service histories to identify trends and issues.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Answered 20+ inbound calls per day and directed to designated individuals or departments.
Maintained revenue streams by exhausting every option before offering refunds.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reduced process lags and effectively trained team members on best practices and protocol.
Upheld privacy and security requirements established by bank of America regulatory agencies.
Consulted with customers to determine best methods to resolve service and billing issues.
Interviewed customers regarding bank issues and reported feedback to management team.

OK Foods | Fort Smith, ARPruduction08/2018 - 02/2019

Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
Prepared chicken products for quality tests and packaging by safely operating scanner and closely following directions.
Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Packaged chicken products using knifes and cutting machines and double-checked package labels for accuracy to maintain customer satisfaction with orders.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Used xray machinery safely and according to manufacturer instructions to prevent workplace accidents.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Assembled complex washing components using lock out tag out equipment after careful review of all project specifications and directions.
Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
Completed inspection for turkey product assembly lines efficiently and safely.
Operated sensor x, xray and bone scanner machinery to assemble more than 2 machines products and components per day.

Butterball Farms Inc. | Huntsville, ARProduction Worker02/2017 - 11/2017

Reviewed incoming materials and compared to documentation to check accuracy and quality of 60 daily orders.
Inspected quality of finished products, making minor repairs to meet project expectations.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Operated hand trucks, forklifts and scissor lifts.
Moved items between machines, conveyors and transport equipment based on current production needs.
Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
Built and packaged products to complete daily work orders.
Recognized and reported defective material and equipment.
Inspected finished products for quality and adherence to customer specifications.
Assembled products from raw materials and completed inspections.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Completed product assembly according to standardized procedures.
Monitored processes to avoid overloading and keep machinery functioning properly.

Education and Training

Taft College | Taft, CAGED10/2010

Resume Overview

Companies Worked For:

Subway
Sykes
OK Foods
Butterball Farms Inc.

School Attended

Taft College

Job Titles Held:

Manager
Customer Service Representative
Pruduction
Production Worker

Degrees

Manager Resume Example

Resume Score: 80%

Resume Overview

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