Detail-oriented Restaurant Manager with 15 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.
Skills
Accounting
Advertising
Budget
Staff training
Inventory
Marketing
Mortgage loan
Payroll
Profit
Profit and loss
Sales
Scheduling
Supervising
Vendor relations
Restaurant operations management
Proven sales record
Adaptable
Full service restaurant background
Labor and food cost control
Customer-oriented
Hiring and training
Menu development
Staff development talent
Organization and prioritization
Experience
Manager, 03/2016 - Current Raising Canes Chicken – Covington, LA,
I have had two specific titles in the cafes, one as Service Manager and in my current role as Bar Manager.
I work with the Beverage Director on new cocktail recipes as well as meeting with new Breweries to establish a relationship with our restaurant group.
My role also consists of establishing labor and P&L plans on a month to month basis.
As a store within our group we are on track to hit our budget sales for the year in 10 months as well as labor.
We broke a single day sales record within our restaurant group during the Tour of America's Dairyland Bike Race. We also increased sales the past two years after a decline the previous five as well as increasing profit and reducing labor.
I have gone through an extensive GM training process through our company as well as acting GM on more than one occasion.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Optimized profits by controlling food, beverage and labor costs daily.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Built sales forecasts and schedules to reflected desired productivity targets.
Senior Loan Officer, 08/2015 - 03/2016 New Penn Financial – Palm Beach Gardens, FL,
My role as loan officer consists of assisting clients in their pursuit of refinancing or obtaining a home loan.
I assist the borrower in determining the proper loan program, completing the loan application and gathering all necessary paperwork, including pay stubs, tax returns, and bank statements to begin the loan process.
During the mortgage loan process I communicate with the appraiser, title officer, escrow officer, loan processor, and underwriter.
Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
Processed challenging loan applications, including first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Upheld compliance with privacy and security requirements, as well as federal statutes covering FHA loans.
Completed closing process by collaborating with attorneys, title companies and government clerks.
Created and completed loan submission packages.
Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
My role and duties were ordering of food and beverages, payroll, marketing and advertising of the business through means of contacting radio stations and other advertising outlets.
I was also responsible for daily as well as yearly accounting, training of staff, maintaining and controlling costs in order to maintain a profit, and most importantly keeping a happy and efficient staff.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Scheduled and directed staff in daily work assignments to maximize productivity.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Reduced food waste 21% by overseeing and planning ingredients, anticipated customers and popularity of items.
Encouraged patron loyalty by emphasizing customer-focused approach by staff.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Increased revenue by promoting additional items and assisting with beverage menu creation.
Maintained tight financial controls with highly accurate daily registers.
Education
Bachelor Degree: American History, Expected in 2009 - University of Wisconsin Milwaukee - Milwaukee, WI, GPA:
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