LiveCareer-Resume

manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in the Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Marketing
  • Project management
  • Staff development
  • Sales Techniques
  • Issue and conflict resolution
  • Supervision & leadership
  • Decision-making
  • Friendly, positive attitude
Education and Training
North Carolina State University Raleigh, NC Expected in 06/2024 Bachelor of Science : Criminology - GPA :
West Charlotte High School Charlotte, NC Expected in 06/2020 High School Diploma : - GPA :
Experience
Belle Tire - Manager
Northville, MI, 10/2021 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Entered time and attendance logs in preparation for payroll.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
Ymca Twin Cities - Personal Trainer
Burnsville, MN, 01/2021 - 10/2021
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Communicated with clients to determine goals and performed client assessments.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Demonstrated safe and proper exercise techniques to clients.
  • Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
  • Suggested exercise modifications to individual clients to avoid strain and injury.
  • Created personal training experiences for clients.
  • Identified client needs and treatment goals and created treatment plans.
Sleep Number Corporation - Sales Associate
Denver, CO, 06/2020 - 12/2020
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Engaged customers in friendly, professional dialogue to determine needs.
Wingstop Inc. - Shift Leader
Arvada, CO, 03/2019 - 03/2020
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Bought in merchandise from the customers for the store. This included sorting through for quality product , pricing it at reasonable prices for our demographic and stocking the floor with the merchandise.

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Resume Overview

School Attended

  • North Carolina State University
  • West Charlotte High School

Job Titles Held:

  • Manager
  • Personal Trainer
  • Sales Associate
  • Shift Leader

Degrees

  • Bachelor of Science
  • High School Diploma

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