With over 40 years of customer service experience in numerous industries. I have the skills to provide excellence and customer satisfaction QUALIFICATIONS Over 40 years of customer service expierience Proficient in all office equipment, Fax, Computers, Telephone answering Data entry, 10 key adding machine Proficient in computer software. Windows, Adobe, Java Script, HTMLHighly enthusiastic customer service professional with [number] years client interface experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Results-driven Manager with proven ability to establish rapport with clients.
Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Internet research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, 10-Key, Account Management, Active listening, Calendaring, Client relations, Computer proficiency, Coordination, Typing, Vendor Management, Writing
Accomplishments
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Experience
04/2013 to 02/2015
ManagerAbm – New Ulm, MN,
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Standardized department filing system to increase efficiency. Developed more efficient filing systems and customer database protocols. Directly supported CEO in managing operation work flow. Daily operation of 24 room hotel and 150 seasonal trailers.
payroll, bookkeeping, generation of reports, and reconciliation of daily cash receipts.
Customer Service, and supervision and training of employees.
10/2006 to 11/2009
Front Desk ManagerRadisson Hotel Group – Nashville, TN,
Daily operation of a 150 room hotel.
Supervision and scheduling of hotel employees.
Reconciliation of cash receipts from the previous day.
checking guest into and out of hotel.
supervision of maintenance and refurbishing of hotel.
Maintaining revenue buy marketing and adherence to brand standards.
02/2004 to 10/2006
Executive HousekeeperNewport Hospitality Group – Williamsburg, VA,
Supervision and scheduling of housekeeping employees in a 300 room hotel.
maintaining cleanliness of all areas and adhering to brand standards.
Airport shuttle van driver.
Breakfast Hostess.
Education
Expected in 2004
Diploma: Culinary Arts Savannah Tech Oakton High School - Savannah Vienna, GA VA GPA: GPA: 4.0 GPA: 4.0
Skills
bookkeeping, cash receipts, daily cash receipts, Customer Service, marketing, payroll, scheduling, Supervision of Cash handling , Professional and friendly Careful and active listener Multi-tasking
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension
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