Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
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- Facilitated month-end journal entries, account reconciliation and invoicing using Microsoft.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Oversaw sales and marketing operations while developing strategic partnerships.
- Created weekly schedules for assistants to keep every shift well-staffed during holidays and busy periods.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed account records and contact logs to facilitate sales process.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Leveraged digital and telephone approaches to generate sales leads.
- Delivered superior customer support to improve account retention rate.
- Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
- Investigated sales and service issues to provide successful resolutions.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Contacted new and existing customers to discuss product and service solutions.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted clients by implementing financing services and referring to sale services.
- Supervised 600 plus customer service calls per week to track support issues and improve operating procedures.
- Created weekly schedules for employees to keep every shift well-staffed during holidays and busy periods.
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Resume Overview
School Attended
- Ivy Tech Community College of Indiana
- Gavit High School
Job Titles Held:
- Manager
- Inside Sales Associate
- Manager
Degrees
- Some College (No Degree)
- High School Diploma
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