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Manager Resume Example

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MANAGER
Summary

Skilled Manager offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Leading my team with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Staff development
  • Inventory management
  • Planning and coordination
  • Communications
  • Supervision
  • Organization
  • Customer service
  • Security systems
  • Team building
  • Administrative support
Experience
ManagerDops inc | Fort Washington , MD | Jan 2007-Current
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Generated reports to assess performance and make adjustments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Assistant ManagerWhole Foods Market | Washington , DC | Oct 2014-Mar 2019
  • Planned and prepared workflow schedules, delegating tasks for team members.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Delegated daily tasks to team members to optimize group productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Construction LaborerConstruction Plus Inc. | Charles County , MD | Jun 2005-Aug 2006
  • Coordinated communication between equipment operators via two-way radios and hand signals.
  • Supported worker safety by using lock out-tag out procedures on equipment prior to service work.
  • Organized and maintained tools and equipment to enhance work efficiency.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Advised officials regarding traffic-control measures to protect work site integrity, crew safety, and general public welfare.
  • Provided industry insight to coworkers to assist work completion.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Signaled equipment operators to help align machinery movements and smoothly transfer materials.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
Education and Training
High School DiplomaHenry E. Lackey High School | | Indian Head, MD | Jun 2003
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Resume Overview

Companies Worked For:

  • Dops inc
  • Whole Foods Market
  • Construction Plus Inc.

School Attended

  • Henry E. Lackey High School

Job Titles Held:

  • Manager
  • Assistant Manager
  • Construction Laborer

Degrees

  • High School Diploma

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