Manager Resume Example Tender Towne Beechmont

MANAGER

Summary

Resourceful leader remaining calm under pressure and promoting superior time management and organization skills. Considered highly effective in a management role and eager to take on new challenges and learn new skills.

Skills

Employee supervision and motivation
Process improvements
Store operations oversight
Store opening and closing procedures
Customer service
Flexible schedule
Reliable
Team-oriented
Inventory control
Accurate cash handling

Scheduling master
Shift checklists
MS Office proficient
Excel spreadsheets
PC proficient
Technologically savvy
Organizing packages
Mail management
Conflict mediation

Experience

08/2012 - 10/2015ManagerTender Towne Beechmont | Cincinnati, Ohio

Managed day-to-day operations, including supervision and assignment delegation for 6-member team.
Executed new training initiative to improve skills and develop leaders from within.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Maintained open and professional team relationships to quickly identify and resolve issues.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Coordinated day-to-day and long-term activities within various business platforms.
Improved and assessed process functionality to eliminate downtime and boost productivity.
Greeted and assisted all customers daily in high-traffic retailer.
Gave input on how to improve training and employee productivity.
Coached new team members on job tasks and performance strategies.

09/2017 - 02/2018Assistant Store ManagerSally Beauty Supply | Cincinnati, Ohio

Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Processed credit and debit card payments and returned proper change for cash purchases.
Coached and developed store associates through formal and informal interactions.
Achieved quarterly sales, budget and other targeted goals.

09/2016 - 03/2018Kennel AttendantHouse Vets For House Pets | Cincinnati, Ohio

Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Bathed animals to remove dust, debris or contaminants and maintain well being.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Maintained clean and orderly play yards, kennels and cages.
Provided basic hygiene upkeep for animals
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Addressed healthcare needs of animals, including dogs and cats by coordinating with veterinarians and following orders.
Washed, groomed and trimmed each animal to enhance coat health.
Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.

04/2018 - CurrentStore ManagerAppearance Plus Cleaners | Cincinnati, Ohio

Trained 6-person staff to deliver outstanding customer service and assistance.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw inventory management to minimize waste.
Delivered excellent customer service by greeting and assisting each customer.
Managed daily store functions.
Strengthened work flow productivity by hiring, managing and developing top talent.
Coordinated sales reports, reconciled accounts and made bank deposits.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Coached and empowered employees by creating and sharing motivational vision plans.
Prioritized sanitation, safety and health standards in work areas.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Greeted and assisted all customers daily in high-traffic retailer.
Maintained daily record of all transactions.
Created attractive store displays to generate customer interest and boost sales.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Counted cash drawers and made bank deposits.
Oversaw inventory tracking, management and physical inventory counts.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Addressed customer inquiries and resolved complaints.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

Education and Training

05/2012High School Diploma
Anderson High School | Cincinnati, OH

Resume Overview

Companies Worked For:

Tender Towne Beechmont
Sally Beauty Supply
House Vets For House Pets
Appearance Plus Cleaners

School Attended

Anderson High School

Job Titles Held:

Manager
Assistant Store Manager
Kennel Attendant
Store Manager

Degrees

05/2012 High School Diploma

Manager Resume Example

Resume Score: 80%

Resume Overview

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