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Manager Resume Example

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MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Issue and conflict resolution
  • Staff development
  • Marketing
  • Training & Development
  • Adaptive team player
  • Shipping and receiving understanding
  • Stockroom procedures
  • Customer relations
  • Microsoft Office expertise
  • Call center experience
  • Conflict mediation
  • Store / office maintenance
  • Sanitization techniques
  • Supply inventory management
Experience
ManagerFraser | Eagan , MN | Mar 2019-Current
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Helped team members use supplies efficiently to achieve department objectives and reduce waste
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Wrote and filed reports for all accidents and injuries.
  • Implemented improved training procedures to better develop new personnel.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Organized custodial closets to easily find equipment and supplies.
CSR - PawnbrokerCash America Pawn | City , STATE | Nov 2018-Apr 2019
  • Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions, as well as balanced cash drawer daily.
  • Advised customers on the location, selection, price, and use of products available from the store, with the aim of encouraging them to buy and return to buy in the future.
  • Provided a high level of customer service based on outstanding communication and interpersonal skills.
  • Accepted payments by cash, debit, and credit.
  • Gave small and large collateral loans each day.
  • Built customers confidence by actively listening to their concerns and giving appropriate feedback.
  • Exercising sound judgment in issuing credits making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Organized and located inventory and updated store spreadsheets.
  • Answered Customer questions and addressed problems and complaints in person and via phone.
Supervisor - Manager TraineeGeneral Service Cleaning Co | City , STATE | Jul 2016-Oct 2018
  • Supervised, trained and guided team by coaching on daily activities.
  • Coached and mentored 3-7 custodial members through constructive feedback.
  • Communicated daily schedule and delegated work to employees.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Organized custodial closets to easily find equipment and supplies.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Seasonal Sales ConsultantAaron Childress A/C & Heating Co | City , STATE | Sep 2014-Jun 2016
  • Contributed to company's marketing strategy.
  • Handled all prospective client correspondence, including calls and emails.
  • Identified sales opportunities and acted on leads.
  • Confirmed emails, phone numbers, and contact information.
  • Explained and negotiated service agreements.
  • Provided outstanding customer service.
  • Stocked items and inventory.
  • General Labor.
  • Company Cargo Van provided.
Education and Training
High School DiplomaWestfield High School | | City | May 2014
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Word choice

Resume Overview

School Attended

  • Westfield High School

Job Titles Held:

  • Manager
  • CSR - Pawnbroker
  • Supervisor - Manager Trainee
  • Seasonal Sales Consultant

Degrees

  • High School Diploma

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