Manager Resume Example
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MANAGER
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
ManagerFraser | Eagan , MN | Mar 2019-Current
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Helped team members use supplies efficiently to achieve department objectives and reduce waste
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Established and implemented new procedures for standard maintenance scheduling.
- Wrote and filed reports for all accidents and injuries.
- Implemented improved training procedures to better develop new personnel.
- Used industrial cleaning equipment to quickly complete custodial tasks.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Identified major repair and maintenance needs and notified management of concerns.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
- Organized custodial closets to easily find equipment and supplies.
CSR - PawnbrokerCash America Pawn | City , STATE | Nov 2018-Apr 2019
- Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions, as well as balanced cash drawer daily.
- Advised customers on the location, selection, price, and use of products available from the store, with the aim of encouraging them to buy and return to buy in the future.
- Provided a high level of customer service based on outstanding communication and interpersonal skills.
- Accepted payments by cash, debit, and credit.
- Gave small and large collateral loans each day.
- Built customers confidence by actively listening to their concerns and giving appropriate feedback.
- Exercising sound judgment in issuing credits making exceptions to customer policies to maintain high levels of customer satisfaction.
- Organized and located inventory and updated store spreadsheets.
- Answered Customer questions and addressed problems and complaints in person and via phone.
Supervisor - Manager TraineeGeneral Service Cleaning Co | City , STATE | Jul 2016-Oct 2018
- Supervised, trained and guided team by coaching on daily activities.
- Coached and mentored 3-7 custodial members through constructive feedback.
- Communicated daily schedule and delegated work to employees.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Organized custodial closets to easily find equipment and supplies.
- Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Seasonal Sales ConsultantAaron Childress A/C & Heating Co | City , STATE | Sep 2014-Jun 2016
- Contributed to company's marketing strategy.
- Handled all prospective client correspondence, including calls and emails.
- Identified sales opportunities and acted on leads.
- Confirmed emails, phone numbers, and contact information.
- Explained and negotiated service agreements.
- Provided outstanding customer service.
- Stocked items and inventory.
- General Labor.
- Company Cargo Van provided.
Education and Training
High School DiplomaWestfield High School | | City | May 2014
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
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Resume Overview
School Attended
- Westfield High School
Job Titles Held:
- Manager
- CSR - Pawnbroker
- Supervisor - Manager Trainee
- Seasonal Sales Consultant
Degrees
- High School Diploma
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