SEARCH

Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now

MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Issue and conflict resolution
  • Staff development
  • Marketing
  • Training & Development
  • Adaptive team player
  • Shipping and receiving understanding
  • Stockroom procedures
  • Customer relations
  • Microsoft Office expertise
  • Call center experience
  • Conflict mediation
  • Store / office maintenance
  • Sanitization techniques
  • Supply inventory management
Experience
ManagerGeneral Service Cleaning Co | Houston, TX | Mar 2019-Current
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Helped team members use supplies efficiently to achieve department objectives and reduce waste
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Wrote and filed reports for all accidents and injuries.
  • Implemented improved training procedures to better develop new personnel.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Organized custodial closets to easily find equipment and supplies.
CSR - PawnbrokerCash America Pawn | Houston, TX | Nov 2018-Apr 2019
  • Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions, as well as balanced cash drawer daily.
  • Advised customers on the location, selection, price, and use of products available from the store, with the aim of encouraging them to buy and return to buy in the future.
  • Provided a high level of customer service based on outstanding communication and interpersonal skills.
  • Accepted payments by cash, debit, and credit.
  • Gave small and large collateral loans each day.
  • Built customers confidence by actively listening to their concerns and giving appropriate feedback.
  • Exercising sound judgment in issuing credits making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Organized and located inventory and updated store spreadsheets.
  • Answered Customer questions and addressed problems and complaints in person and via phone.
Supervisor - Manager TraineeGeneral Service Cleaning Co | Houston, TX | Jul 2016-Oct 2018
  • Supervised, trained and guided team by coaching on daily activities.
  • Coached and mentored 3-7 custodial members through constructive feedback.
  • Communicated daily schedule and delegated work to employees.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Organized custodial closets to easily find equipment and supplies.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Seasonal Sales ConsultantAaron Childress A/C & Heating Co | Houston, TX | Sep 2014-Jun 2016
  • Contributed to company's marketing strategy.
  • Handled all prospective client correspondence, including calls and emails.
  • Identified sales opportunities and acted on leads.
  • Confirmed emails, phone numbers, and contact information.
  • Explained and negotiated service agreements.
  • Provided outstanding customer service.
  • Stocked items and inventory.
  • General Labor.
  • Company Cargo Van provided.
Education and Training
High School DiplomaWestfield High School | | Spring, TX | May 2014
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • General Service Cleaning Co
  • Cash America Pawn
  • Aaron Childress A/C & Heating Co

School Attended

  • Westfield High School

Job Titles Held:

  • Manager
  • CSR - Pawnbroker
  • Supervisor - Manager Trainee
  • Seasonal Sales Consultant

Degrees

  • High School Diploma

Similar Resumes

View All
Manager-resume-sample

Manager

ERNST & YOUNG LLP

Hingham, Massachusetts