Personable and dedicated Customer Service Representative with extensive experience in Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Staff Development
Project Management
Sales Techniques
Problem Resolution
Education and Training
Penn Foster CollegeScottsdale, AZExpected in 10/2021 ā āHigh School Diploma: - GPA:
Experience
Sheridan Group Inc. Company - Manager Whitmore Lake, MI, 06/2022 - Current
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles.
Enforced customer service standards and resolved customer problems to uphold quality service.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored staff performance and addressed issues.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Sheridan Group Inc. Company - Manager Abbottstown, PA, 06/2021 - 06/2022
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Monitored staff performance and addressed issues.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Sheridan Group Inc. Company - Manager Michigan Center, MI, 01/2019 - 01/2021
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Enforced customer service standards and resolved customer problems to uphold quality service.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Monitored staff performance and addressed issues.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
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