manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Versatile and innovative management professional skilled at seeing “big picture” while still also focusing on details. Expertise in business development and streamlining processes and systems.

  • Recruitment
  • Administration of new employee orientation
  • Staff management and leadership
  • Employee Retention
  • Reports Productions
  • Growth strategies
  • Highly organized
  • Detail-oriented
Work History
04/2018 to Current
Manager Provision Living Neosho, MO,
  • Hired, trained and mentored staff to maximize effectiveness
  • Evaluated employees’ strengths and assigned tasks based upon experience and training
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Demonstrated new products, procedures and techniques to employees
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
08/2016 to 05/2018
Operations Manager/Office Manager Littman Jewelers City, STATE,
  • Evaluated the effectiveness of training programs and recommended improvements to upper management
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Trained staff during demonstrations, meetings, conferences and workshops
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance
  • Led daily, weekly and monthly coaching, counseling and feedback sessions
  • Instructed staff on appropriately handling difficult and complicated sales
11/2007 to 11/2014
Northeast Franchise Business Consultant Auntie Anne's Inc. City, STATE,
  • Managed a portfolio of 33 full time stores and 7 specialty retail units, totaling $17.2 million in sales
  • Prepared sales, operational and potential growth reports for supported stores, ensuring full compliance with company requirements and deadlines
  • Designed and delivered training for franchisees, managers and crew members within region, providing financial and operational counseling to increase sales potential
  • Counseled franchisees and managers on team building exercises and methods to increase employee retention rate
  • Conducted group sessions on new product implementation and product testing
  • Communicated between the corporate office, product distribution center, and franchise community to increase understanding of policies, guidelines, and procedures on all levels.
02/1994 to 11/2007
General Manager/Event Coordinator Auntie Anne's NY115 City, STATE,
  • Interviewed job candidates and made staffing decisions
  • Developed and facilitated all new-hire orientations
  • Conducted job evaluations
  • Managed staff of sales associates, team leaders and managers
  • Assigned employees to specific positions to best meet the needs of the store
  • Scheduled and led weekly store meetings for all employees
  • Extensively trained new and existing employees
  • Monitored participant workflow and behaviors throughout the training process
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Evaluated timecards for accuracy on the regular and overtime hours
  • Entered financial data into the company accounting database to be verified and reconciled
  • Attended corporate sponsored trade shows each year to preserve company relations with distributors, customers and media personnel
  • Consulted with advertising department to arrange promotional campaigns in all types of media
  • Planned and hosted on- and off-campus community service activities
Expected in 2012 to to
Master of Science: Human Behavior
Capella University - Harold Abel School of Social Sciences - ,
  • Graduated Cum Laude
Expected in 2006 to to
Bachelor of Science: Human Services with an emphasis in management
University of Phoenix - Tempe, AZ
  • Graduated Magna Cum Laude
  • Coursework in human services including two semesters of Field Experience
  • Field Experience II - Biloxi, MS. Developed and executed fundraising activities for the Biloxi Relief Project. Traveled to Biloxi to assist in rebuilding and provided emotional support to Katrina victims
  • Field Experience I - Plattsburgh, NY. Organized field trip activities for children. Created program for adults with disabilities to increase motor skills and memory functions. Organized brainstorming sessions to develop new and better community-based activities
  • Best of Albany Award for Kitchen Supply Store (2021)
  • Better Than The Best Award (2003) - Award received by Auntie Anne's Inc. in recognition of superior operations, guest services, sales and charitable contributions
  • Manager Of The Year (2001) - Award received by Auntie Anne's Inc. acknowledging excellence in leadership

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Capella University - Harold Abel School of Social Sciences
  • University of Phoenix

Job Titles Held:

  • Manager
  • Operations Manager/Office Manager
  • Northeast Franchise Business Consultant
  • General Manager/Event Coordinator


  • Master of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: