LiveCareer-Resume

manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Versatile and innovative management professional skilled at seeing “big picture” while still also focusing on details. Expertise in business development and streamlining processes and systems.

Skills
  • Recruitment
  • Administration of new employee orientation
  • Staff management and leadership
  • Employee Retention
  • Reports Productions
  • Growth strategies
  • Highly organized
  • Detail-oriented
Work History
04/2018 to Current
Manager Provision Living Neosho, MO,
  • Hired, trained and mentored staff to maximize effectiveness
  • Evaluated employees’ strengths and assigned tasks based upon experience and training
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Demonstrated new products, procedures and techniques to employees
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
08/2016 to 05/2018
Operations Manager/Office Manager Littman Jewelers City, STATE,
  • Evaluated the effectiveness of training programs and recommended improvements to upper management
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Trained staff during demonstrations, meetings, conferences and workshops
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance
  • Led daily, weekly and monthly coaching, counseling and feedback sessions
  • Instructed staff on appropriately handling difficult and complicated sales
11/2007 to 11/2014
Northeast Franchise Business Consultant Auntie Anne's Inc. City, STATE,
  • Managed a portfolio of 33 full time stores and 7 specialty retail units, totaling $17.2 million in sales
  • Prepared sales, operational and potential growth reports for supported stores, ensuring full compliance with company requirements and deadlines
  • Designed and delivered training for franchisees, managers and crew members within region, providing financial and operational counseling to increase sales potential
  • Counseled franchisees and managers on team building exercises and methods to increase employee retention rate
  • Conducted group sessions on new product implementation and product testing
  • Communicated between the corporate office, product distribution center, and franchise community to increase understanding of policies, guidelines, and procedures on all levels.
02/1994 to 11/2007
General Manager/Event Coordinator Auntie Anne's NY115 City, STATE,
  • Interviewed job candidates and made staffing decisions
  • Developed and facilitated all new-hire orientations
  • Conducted job evaluations
  • Managed staff of sales associates, team leaders and managers
  • Assigned employees to specific positions to best meet the needs of the store
  • Scheduled and led weekly store meetings for all employees
  • Extensively trained new and existing employees
  • Monitored participant workflow and behaviors throughout the training process
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Evaluated timecards for accuracy on the regular and overtime hours
  • Entered financial data into the company accounting database to be verified and reconciled
  • Attended corporate sponsored trade shows each year to preserve company relations with distributors, customers and media personnel
  • Consulted with advertising department to arrange promotional campaigns in all types of media
  • Planned and hosted on- and off-campus community service activities
Education
Expected in 2012 to to
Master of Science: Human Behavior
Capella University - Harold Abel School of Social Sciences - ,
GPA:
  • Graduated Cum Laude
Expected in 2006 to to
Bachelor of Science: Human Services with an emphasis in management
University of Phoenix - Tempe, AZ
GPA:
  • Graduated Magna Cum Laude
  • Coursework in human services including two semesters of Field Experience
  • Field Experience II - Biloxi, MS. Developed and executed fundraising activities for the Biloxi Relief Project. Traveled to Biloxi to assist in rebuilding and provided emotional support to Katrina victims
  • Field Experience I - Plattsburgh, NY. Organized field trip activities for children. Created program for adults with disabilities to increase motor skills and memory functions. Organized brainstorming sessions to develop new and better community-based activities
Accomplishments
  • Best of Albany Award for Kitchen Supply Store (2021)
  • Better Than The Best Award (2003) - Award received by Auntie Anne's Inc. in recognition of superior operations, guest services, sales and charitable contributions
  • Manager Of The Year (2001) - Award received by Auntie Anne's Inc. acknowledging excellence in leadership

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Resume Overview

School Attended

  • Capella University - Harold Abel School of Social Sciences
  • University of Phoenix

Job Titles Held:

  • Manager
  • Operations Manager/Office Manager
  • Northeast Franchise Business Consultant
  • General Manager/Event Coordinator

Degrees

  • Master of Science
  • Bachelor of Science

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