SEARCH

Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
MANAGER
Summary
Greetings I am seeking to join an organization who values over a decade of experience in leadership, customer service satisfaction, management, and team-building skills can be utilized. I am a contributor and effective on day one of joining your team. My ability to improve efficiency falls in areas of Marketing Advertisement, Facility Management, Personnel Supervision, Productivity and Cost Analysis and enhancing organizational profits
Experience
Manager, 10/2013 to CurrentApple American group － Lakewood, CA
  • On a daily basis I have employed high impact experience in managing the daily operations of the restaurant, including the selection, development and performance management of 135 house and kitchen employees.
  • I have oversaw inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.
  • Duties: Oversees and manages all areas of the restaurant and makes final decisions on guest service issues.
  • Investigates and resolves food quality and service complaints.
  • Communicates with guests and employees to solve problems and ensures complete guest satisfaction.
  • Inspects dining room, food receiving, preparation, production and storage areas to ensure health and safety regulations are being adhered to at all times Supervises cleaning and maintenance of equipment and arranges for repairs, contracts and other services.
  • Maintains appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Ensures good safety practices of 52 server 7 bar tending employees and guests throughout the restaurant.
  • Assists in the maintenance of proper emergency and security procedures Responsible for all data entry to ensure it is accurate and completed in a timely and efficient manner in accordance with corporate office guidelines.
  • Actively participates and leads store level events, initiatives and/or marketing activities.
  • Follows all federal, state and local laws, codes and regulations outlined in the Employee Handbook Ensures sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Ensures consistent high quality of food preparation and service.
  • Supervises inventories and estimate food and beverage costs, portion control and quantities of preparation to minimize waste in 90 day timeframe Estimates food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
  • Responsible for ensuring that all financial (invoices, reporting) and employee and payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
  • Employee Related: Provides direction to employees regarding operational and procedural issues, Interviews, selects and hires hourly employees.
  • Conducts new hire orientations, trains employees on the company mission, culture and guest experience objectives.
  • Develops employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
  • Prepares schedules and ensure that the restaurant is staffed for all shifts.
  • Reduced labor cost by 100 hrs weekly.
Urban PR, Event coordinator, 06/2008 to 05/2010Largo, MD
  • Developed and cultivated media relations for celebrity events.
  • Researched budget cost vs.
  • revenue for event planning and profit.
  • Arranged the proper security needed during high profile events.
  • Delivered high quality customer service to media, guests and event organizers.
  • Duties:.
  • Coordinate details of events such as executive meetings, business meetings, employee appreciation events and cocktail events prepare budgets and ensure they are adhered to, once approved.
  • Serve as liaison with vendors and partners on event-related matters.
  • Coordinate appointments and visits to see our space, and scheduling of events on the events calendar.
  • Coordinate and monitor event timelines and ensure deadlines are met.
  • Prepare and mange media vetting.
  • Prepare name-tags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.
  • Manage event correspondence.
  • Coordinate event logistics (registration, attendee tracking, building access, event setup/breakdown & overall support) to the client.
Assistant Mgr and Bar Manager, 07/2007 to 05/2010Applebee's International Largo － MD
  • Ensuring guest and employee satisfaction with authentic hospitality.
  • Maintain the operating budget and cost to ensure company standards and legal obligations are followed.
  • This includes staff scheduling, forecasting and training.
  • Leader to ensure compliance accountability for federal, state and local laws as well as all operating procedures Duties: Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Oversaw the food and beverage areas for the restaurant.
  • Coordinate special events as scheduled Managed beverage and liquor inventory, Managed cost and inventory loss, I reduced liquor cost from a high negative 54% to 26% positive.
  • Exceeded bar comp sales growths beyond the 20% range weekly.
  • Pivotal analytical team member to maintain positive sales growth and cost control.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Acknowledge and welcome all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Education
Bachelor of Science:Political Science,2007Howard University － DC, Washington, USA

Graduated Cum Laude with a Minor in philosophy.

Skills

administrative duties, budgets, budget, contracts, cost control, client, customer service, data entry, delivery, direction, trains employees, event planning, special events, financial, forecasting, image, Inspects, inventory, notebooks, legal, logistics, managing, marketing, materials, media relations, meetings, access, office, payroll, performance reviews, performance management, policies, profit, quality, receiving, repairs, reporting, safety, sales, scheduling.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Apple American group
  • Applebee's International Largo

School Attended

  • Howard University

Job Titles Held:

  • Manager
  • Urban PR, Event coordinator
  • Assistant Mgr and Bar Manager

Degrees

  • Bachelor of Science : Political Science , 2007

Similar Resumes

View All
Manager-resume-sample

Manager

Wendy's of Bowling Green

Austin, Indiana