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Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Highly motivated Manager with extensive customer service management and sales experience. Professional with history of using Kaizen and Six Sigma to drive success achieving customer satisfaction, through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences.

Skills
  • Retail Sales expertise
  • Relationship Builder
  • Multi-tasking strength
  • Verbal and Written Communication
  • Decision Making
  • Program Optimization
  • Sales Promotion
  • Business Leadership
  • Recruitment and Hiring
Education
Liberty High School, Wentzville Mo , Expected in 06/2019 High School Diploma : - GPA :
St Charles Community College City Of Saint Peters, MO Expected in : Political Science - GPA :
Work History
Qurate Retail Group - Store Manager
Winston Salem, NC, 10/2021 - Current


  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Hyatt - Team Lead
Mountain View, CA, 05/2021 - 10/2021
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, including managing day-to-day operations and decisions.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
Amazon - Manager
City, STATE, 01/2021 - 04/2021
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Nike - Retail Customer Service/ Account Change Agent
City, STATE, 05/2020 - 01/2021
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked with team as a squad leader to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Walmart - Athlete Sales Associate
City, STATE, 10/2019 - 01/2020
  • Worked until store's closure January 31st, 2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Educated customers on promotions to enhance sales.
  • Used POS system to process sales, returns, online orders and gift card activations.
Company Name - Customer Service Manager/Front End Cashier
City, State, 07/2017 - 05/2019

Restocked, arranged and organized merchandise in front lanes to drive product sales.

  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Met and exceeded goals by highlighting target merchandise with strategic promotional approaches
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.

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85Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Liberty High School, Wentzville Mo
  • St Charles Community College
Job Titles Held:
  • Store Manager
  • Team Lead
  • Manager
  • Retail Customer Service/ Account Change Agent
  • Athlete Sales Associate
  • Customer Service Manager/Front End Cashier
Degrees
  • High School Diploma
  • Some College (No Degree)

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