Manager, Resume Department resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Senior writer and manager who is passionate about creating innovative, content-driven materials, including internal/external communications, marketing and job search documents, website resources, and training guides.
  • Committed to delivering accurate, concise, and compelling content that drives results.
  • Adept at synthesizing extensive, complex information into fluff-free content appropriate for the audience.
  • Possess outstanding verbal/written communication skills combined with 10+ years of corporate writing experience, consistently meeting deadlines and ensuring customer satisfaction.
  • Strong attention to detail and reputation for writing persuasive, branded, and error-free copy, while maintaining a high level of quality and consistent brand voice.
  • Writing
  • Editing
  • Proofreading
  • Digital Content Development
  • Project Management
  • Process Improvement
  • Team Leadership
  • Creative Development
  • Training
12/2012 to Current
Manager, Resume Department IMPACT Group City, STATE,
  • Lead team of up to 10 full-time resume writers and up to 8 part-time/contract writers, ensuring seamless product delivery to diverse domestic and global client base during 100% increase in workload due to 2 corporate acquisitions.
  • Collaborate and strategize with 6-person client services leadership team to meet company goals, continuously improve processes, and ensure clear communication and direction to larger team of 80+.
  • Serve as thought leader and subject matter expert on written and digital career management collateral (resumes, CVs, cover letters, LinkedIn content), including optimizing for applicant tracking systems (ATS) and writing strategically for specific audiences / industries.
  • Develop website content for client-facing portal, creating new and purging outdated content.
  • Sustained quality goal of over 95% satisfaction for 6 consecutive years.
  • Achieved 100% satisfaction for a high-profile client for 12 months by establishing client-specific processes and training.
  • Reduced product turnaround time 50% over 3 months through strategic staffing, hiring a combination of full -and part-time staff.
  • Enhanced quality of job search resources by building extensive library of 175+ resume/CV, cover letter, and LinkedIn summary samples for client-facing website and leading development of department style guide.
  • Promoted industry best practices to entire organization by sharing key takeaways from 2019 Career Thought Leaders Conference.
  • Hosted cross-functional discussion on implicit bias with 50+ participants, arranged for federal job search expert to deliver training webinar, and created branded content on ATS guidelines.
  • Established team mentoring program that strengthened and fine-tuned writing skills, resulting in 2 team members obtaining professional certifications and 2 others promoted to senior writer status within 6 months.
  • Currently managing project to cut resume development time in half by leveraging platform that uses artificial intelligence to build, edit, and provide instant feedback on documents – met 3rd quarter goal of devising strategy for implementation.
12/2009 to 12/2012
Team Lead, Resume and Research Departments IMPACT Group City, STATE,
  • Facilitated day-to-day operations for team of 7 resume writers and researchers that supported families in transition due to corporate relocation or outplacement.
  • Recruited, trained, and managed 10+ contractors to support periods of high-volume workload.
  • Monitored workflow and delivered training and ongoing professional development.
  • Produced and maintained content for company’s comprehensive career management website, including handouts, workshop supplements, and resume samples.
  • Reduced backlog 40% in 3 weeks by spearheading training for 10 employees across multiple departments to support research team during high-volume period.
  • Created and curated resources for global client base, researching best practices for international job search, determining CV.
12/2005 to 12/2009
Team Lead, Resume Department IMPACT Group City, STATE,
  • Supervised team of up to 7 resume writers and 15+ contract résumé writers.
  • Edited and proofread documents and offered constructive feedback.
  • Proofread and edited materials for marketing department, including press releases, white papers, brochures, RFPs, and other sales materials.
  • Contributed newsletter content.
  • Wrote comprehensive training manual outlining department procedures and best practices.
  • Created and presented three online federal resume writing workshops to ~100 participants.
  • Maintained goal of over 95% resume satisfaction by designing new process and coordinating staffing to manage resume services for 2 Fortune 500 contracts that more than tripled daily workload.
  • Recognized with the 2007 Gary Goran Award, an annual peer-nominated award given to one employee who exemplifies the company’s mission and values.
12/2003 to 12/2005
Résumé Writer IMPACT Group City, STATE,
  • Hired as sole resume writer for pilot program designed to assist military spouses at Scott Air Force Base in finding employment; joined corporate relocation team at end of one-year government contract.
  • Created job search materials, including private industry and federal government resumes, CVs, cover letters, flyers, and brochures.
Education and Training
Expected in
Bachelor of Arts: English
Activities and Honors

Certified Professional Resume Writer / Member | 2005-Present


Professional Association of Resume Writers & Career Coaches

Certified Professional Resume Writer / Member, 2005-Present

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Job Titles Held:

  • Manager, Resume Department
  • Team Lead, Resume and Research Departments
  • Team Lead, Resume Department
  • Résumé Writer


  • Bachelor of Arts

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