Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Dedicated and focused Administrative/Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Meticulous attention to detail
  • Professional and mature
  • Strong problem solver
  • Works well under pressure
  • Invoice processing
  • Certified in 10-key
  • Social media knowledge
  • Extensive medical terminology knowledge
  • STD counseling and care awareness
  • Understands grammar
  • Appointment setting
  • Database management
  • Customer service-oriented
  • Accounting
  • Mail management
  • Meeting planning
  • Travel administration
  • Disease specialization proficiency
  • Strong medical ethic
  • Computerized charting specialist
  • Problem resolution ability
  • Enthusiastic caregiver
  • Patient/family focused
Education
Glendale Community College Glendale, CA Expected in Associate of Science : General/Business Management - GPA : Associate of Science: General/Business Management/ Healthcare Glendale Community College - Glendale, CA, United States Still attending to transfer.
Certifications

HIPAA

AHA Healthcare Provider CPR Certification

Accomplishments
  • Meticulous attention to detail
  • Microsoft Office proficiency Results-oriented
  • Dedicated team player Professional and mature
  • Strong interpersonal skills Strong problem solver
  • AR/AP Dedicated team player
  • Mail management Strong interpersonal skills
  • Meeting planning
  • Schedule management
  • Coordinated all department functions for team of 25 + employees
  • Increased office organization by developing more efficient filing system and customer database
  • protocols.Promoted to manager after 8 months of employment
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player
  • attitude.Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime
  • as needed
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Assisted customers over the phone regarding store operations, product, promotions and orders
  • Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information
Experience
Aveanna Healthcare - Management Client Services
Killeen, TX, 09/2014 - 09/2015

Pressed garments and hung them in garment bags for customers.Managed projects according to timeline and seasonal changes.Drove sales by developing business strategies, marketing plans and merchandise assortments.Recommended and executed product pricing strategies.Created new fabric and finish, print and pattern and trim and expression standards for multiple brands.Managed the design process of new accessories to fit with the clothing line.Researched specification information and in-line style to develop quality patterns.Researched technology and fabric platforms for multiple brands.Arranged appropriate travel, visas, agendas, necessary contacts and country information.Collaborated with other administrative team members, human resources and the finance department on special projects and events.Provided logistical support to visiting executives in coordination with other Executive Assistants.Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.Open, read, and wrote answers to routine letters.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.Served as Executive Assistant to the national sales manager, marketing manager and senior product managers.

Peraton - Shift Supervisor, Customer Service, Administrative/Clerical Support
Berwyn Heights, MD, 08/2011 - 08/2014

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained an up-to-date department organizational chart.Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Served as mentor to junior team members.

Diagnostic Laboratories - Client Services - Supervisor
City, STATE, 03/2010 - 07/2011
Managed team of 25 of Customer Service Reps. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Coordinated with doctors and registered nurses to develop care plans for patients.Organized, updated and maintained over 200 patient charts.
All Care Chiropractic Center - Office Manager
City, STATE, 02/2009 - 01/2010
Supported patients with customized patient teaching tools. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Organized, updated and maintained over 200 patient charts. Educated patients about their treatments. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Provided administrative support for the physicians.
Dr Shippel/Dr Shanessa - Administrative/ClericalFront And Back Office
City, STATE, 03/2006 - 2009

Managed the receptionist area, including greeting patients and responding to telephone and in-person requests for information. Made all appoints (new pt, surgery, and follow-up).Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Supported patients with customized patient teaching tools.Delegated staff nurse duties.Participated in unit based Quality Assurance Program.Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.Cleaned and sterilized instruments and disposed of contaminated supplies.Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes.Maintained all confidential personnel files, licensing and CPR compliance records.Organized, updated and maintained over 200 patient charts.Performed pregnancy tests and sent specimens for laboratory testing.Recorded patients' medical history, vital statistics and test results in medical records.Escorted patients to examination rooms and prepared them for physician exams.Ensured HIPAA compliance.Educated patients about their treatments.Instructed patients and family members on proper discharge care.

Presentations
conferences
Skills

Receptionist, Administrative/clerical, Clerical, Greeting, Telephone, Access, Customer Service, Retail Sales, Clerical Support, Correspondence, Customer Support, Mentor, Sales, Sales Goals, Account Management, Client Services, Customer Inquiries, Operations, Payroll, Process Improvements, Quality Assurance, Satisfaction, Training, Administrative Support, Hipaa, Invoices, Liaison, Medical Records, Office Manager, Teaching, Ap, Ar, Cash, Credit, Database, Excellent Multitasker, Filing, Key Accounts, Maintenance, Microsoft Office, Ms Office, Office Organization, Problem Solver, Simultaneously, Team Player, Associate, Business Management, Healthcare

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Resume Overview

School Attended

  • Glendale Community College

Job Titles Held:

  • Management Client Services
  • Shift Supervisor, Customer Service, Administrative/Clerical Support
  • Client Services - Supervisor
  • Office Manager
  • Administrative/ClericalFront And Back Office

Degrees

  • Associate of Science

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