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Managed Ira Case Manager Contract Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and professional with hands-on experience supporting business areas such as operations. Collaborative team player with strong communication, decision-making and time management abilities.

Skills
  • Problem-solving, great organizational skills, sense of urgency
  • Cash handling
  • Client success management
  • Communication skills
  • Organizational skills
  • Team mentorship
  • Menu planning
  • Vendor management
  • Meeting planning
  • Compiled and maintained records of food use and expenditures
  • Cooked food properly and in timely fashion, using safety precaution
  • Microsoft Office Suite ( Powerpoint, Excel, Word)
  • Team leadership
  • Scheduling
  • Time management
  • Marketing and promotions
  • Client onboarding
  • Office administration
  • Conflict resolution
Work History
Office Administrative Assistant, 04/2021 to Current
The Shopping Center Group Louisville, KY,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Produced highly accurate internal and external letters and memoranda.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Recorded expenses and maintained accounting records.
  • Received and routed business correspondence to correct departments and staff members.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Managed IRA Case Manager (3 Month Contract), 02/2021 to 04/2021
Vitality Senior Living Wildwood, FL,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Documented and detailed calls and complaints using call center's CRM database. (Salesforce)
  • Answered incoming calls in busy, fast-paced global call center.
  • Generated system reports on incoming answered call volume and provided data insight to Supervisors.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Operations Coordinator - Account Managment Team , 07/2016 to 12/2020
Fooda INC City, STATE,
  • Efficiently resolved problems or concerns to satisfaction of all involved parties
  • Built and maintained relationships with new and existing clients while providing high level of expertise
  • Coordinated corporate lunch events
  • Liaising directly with clients to meet needs and maintain satisfaction Prioritized project components and organized reports
  • Ensured team member responsibilities were defined and understood.
  • Evaluate existing plans, processes and events planning services to identify opportunities for improvement
  • Manage administrative logistics of events planning, including contract signing, fee collection, event booking, event promotions and maintaining 50+ partner relationships
  • Fulfilling contractual obligations, including communications, vendor coordination, schedule creation, and training restaurants partners prior to events
  • Coordinated resources to craft marketing plans for various projects including product launches and events
Server , 07/2016 to Current
Buttermilk & Bourbon City, STATE,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Server/Prep-Cook/Delivery Administrator, 03/2012 to 07/2016
Virgin Atlantic Upper City, STATE,
  • Greeting the customer Preparing orders for the customer Being sure every guest is attended to efficiently Making sure the customer is satisfied Preparing food before the start of service Specialized in preparing fancy dishes and/or food for special diets Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Associate of Science: Business Management, Expected in 05/2020
to
Bunker Hill Community College - Charlestown, MA
GPA:
High School Diploma: , Expected in 06/2009
to
Greater Lawrence Technical School - Andover, MA
GPA:

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Resume Overview

School Attended
  • Bunker Hill Community College
  • Greater Lawrence Technical School
Job Titles Held:
  • Office Administrative Assistant
  • Managed IRA Case Manager (3 Month Contract)
  • Operations Coordinator - Account Managment Team
  • Server
  • Server/Prep-Cook/Delivery Administrator
Degrees
  • Associate of Science
  • High School Diploma