- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
I am a Self-motivated professional successful in seizing viable opportunities for expansion and innovation in sales industry. Offering 21-year background in increasing profits, reducing costs and transforming customer service standards through creative and successful actions that work out with a profit. Experienced in leading and supervising team of 6-30 employees by overseeing other stores while their stores manager was out. Perfection is important to me.
- Staff management
- Customer relations
- Consulting
- Operations management
- Staffing oversight
- Skilled in management and training.
- Business analysis
- Business development
- Business planning
- Strategic planning
- Financial management
- Contract Management
- Negotiation
- Budgeting
- Business Administration
- Data collection and analysis
- Project management
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- Business operations
- Coaching and mentoring
- Budget development
- Product development
- Scheduling
- Client account management
- Conflict resolution
- Inventory management
- Employee reviews
- Human resources management
- Staff training/development
- Recruitment
- Effective leader
- Delegation
- Project development
- Relationship building
- Employee scheduling
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Manage/Business Owner, 07/2012 - Current
Amazon.Com, Inc. – Santa Monica, CA,
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Store Manager, 07/1998 - 12/2020
Columbia Sportswear Company – Washington, PA,
- Analyzed and interpreted store trends with P.O.S. Systems to facilitate planning.
- Rotated merchandise and displays to feature new products and promotions.
- Created work schedules according to sales volume and number of employees.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 110-125%.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Oversaw, trained and encouraged 40 plus employees and future managers, promoting culture of efficiency and performance.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
- Reviewed and monitored scheduling, purchases and other expenses to maintain profit in stores quarterly budget.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Completed bi-weekly payroll for 6+ employees with P.O.S. Systems and the payroll service.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Trained and supervised all new associates in grocery, produce and administrative departments.
- Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes across many locations such as inter -store transfer issues etc.
- Boosted revenue by 10 to 30 % over the sales goal by developing and deploying strategies to effectively improve operations.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of new store managers.
- Planned budgets and authorized payments and merchandise returns and ended up selling something else so store could profit with success.
- Supervised guests at front counter, answering questions regarding products.
- Hired, trained and evaluated personnel in sales and marketing.
- Oversaw daily operations of G.N.C.s start-up, including staffing and training, H R compliance, inventory / loss prevention control and financial functions.
- Increased profits through effective product and sales training and troubleshooting profit loss areas.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Bolstered sales volume by 30% in less than1 years by implementing products and sales knowledge program and initiating understandable and exciting employee training.
- Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Maintained proper product levels and inventory controls merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Directed construction of product displays on a timely basis, following corporate planograms, promotions and seasonal trends.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Proactively identified performance gaps among sales associate / assistant managers and implemented process improvements to enhance sales.
- Rotated stock to ensure optimum appeal and minimize shrinkage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached sales associates on product knowledge by using bio nutritional and sales training tools.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Reconciled daily sales transactions to balance and log day-to-day revenue with POS systems
Assistant Store Manager, 02/2009 - 07/2011
AT&T – City, STATE,
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Used pivot tables to create detailed accounting reports to explain cost expenses.
- Coached team on effective upselling and cross-selling methods.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Drafted employee work schedules to fill coverage gaps.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised team of 5 employees and provided feedback on performance.
- Created and implemented incentive initiative for on-the-job safety and achieved 3 years with no Workers' Compensation claims.
- Answered questions about store policies and concerns to support positive customer experiences.
- Oversaw and improved sales deliveries worth more than 20000.00+ per year through efficient coordination of advertisement and sales].
- Promoted to Assistant Manager with company at the time of hire.
- Performed mandatory audits to ensure compliance in all areas were met.
- Met or exceeded monthly sales goals as team leader by 100 to 110%.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Monitored security and handled incidents calmly.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
High School Diploma: , Expected in 07/1997
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Sultana High School - Hesperia, CA
GPA:
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