Manage/Business Owner Resume Example Amazon.Com, Inc.

MANAGE/BUSINESS OWNER

Professional Summary

I am a Self-motivated professional successful in seizing viable opportunities for expansion and innovation in sales industry. Offering 21-year background in increasing profits, reducing costs and transforming customer service standards through creative and successful actions that work out with a profit. Experienced in leading and supervising team of 6-30 employees by overseeing other stores while their stores manager was out. Perfection is important to me.

Skills

Staff management
Customer relations
Consulting
Operations management
Staffing oversight
Skilled in management and training.
Business analysis
Business development
Business planning
Strategic planning
Financial management
Contract Management
Negotiation
Budgeting
Business Administration
Data collection and analysis
Project management

Business operations
Coaching and mentoring
Budget development
Product development
Scheduling
Client account management
Conflict resolution
Inventory management
Employee reviews
Human resources management
Staff training/development
Recruitment
Effective leader
Delegation
Project development
Relationship building
Employee scheduling

Work History

Manage/Business Owner07/2012 to Current
Amazon.Com, Inc. – Santa Monica , CA

Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%.
Put together realistic budgets based upon costs and fees for effectively operating business.
Conducted target market research to scope out industry competition and identify advantageous trends.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Store Manager07/1998 to 12/2020
Columbia Sportswear Company – Washington , PA

Analyzed and interpreted store trends with P.O.S. Systems to facilitate planning.
Rotated merchandise and displays to feature new products and promotions.
Created work schedules according to sales volume and number of employees.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 110-125%.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Oversaw, trained and encouraged 40 plus employees and future managers, promoting culture of efficiency and performance.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
Reviewed and monitored scheduling, purchases and other expenses to maintain profit in stores quarterly budget.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Completed bi-weekly payroll for 6+ employees with P.O.S. Systems and the payroll service.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Trained and supervised all new associates in grocery, produce and administrative departments.
Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes across many locations such as inter -store transfer issues etc.
Boosted revenue by 10 to 30 % over the sales goal by developing and deploying strategies to effectively improve operations.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of new store managers.
Planned budgets and authorized payments and merchandise returns and ended up selling something else so store could profit with success.
Supervised guests at front counter, answering questions regarding products.
Hired, trained and evaluated personnel in sales and marketing.
Oversaw daily operations of G.N.C.s start-up, including staffing and training, H R compliance, inventory / loss prevention control and financial functions.
Increased profits through effective product and sales training and troubleshooting profit loss areas.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Bolstered sales volume by 30% in less than1 years by implementing products and sales knowledge program and initiating understandable and exciting employee training.
Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Managed, hired and developed top talent to strengthen workflow and productivity.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Maintained proper product levels and inventory controls merchandise and organized backroom to facilitate effective ordering and stock rotation.
Generated repeat business by delivering exceptional customer service and positive engagement.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Directed construction of product displays on a timely basis, following corporate planograms, promotions and seasonal trends.
Protected store from loss or theft by setting and enforcing clear security policies.
Proactively identified performance gaps among sales associate / assistant managers and implemented process improvements to enhance sales.
Rotated stock to ensure optimum appeal and minimize shrinkage.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Coached sales associates on product knowledge by using bio nutritional and sales training tools.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Reconciled daily sales transactions to balance and log day-to-day revenue with POS systems

Assistant Store Manager02/2009 to 07/2011
AT&T – City , STATE

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Rotated merchandise and displays to feature new products and promotions.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Used pivot tables to create detailed accounting reports to explain cost expenses.
Coached team on effective upselling and cross-selling methods.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Drafted employee work schedules to fill coverage gaps.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Onboarded new employees, including training, mentoring and new hire documentation.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Planned team-building exercises to increase employee performance and job satisfaction.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervised team of 5 employees and provided feedback on performance.
Created and implemented incentive initiative for on-the-job safety and achieved 3 years with no Workers' Compensation claims.
Answered questions about store policies and concerns to support positive customer experiences.
Oversaw and improved sales deliveries worth more than 20000.00+ per year through efficient coordination of advertisement and sales].
Promoted to Assistant Manager with company at the time of hire.
Performed mandatory audits to ensure compliance in all areas were met.
Met or exceeded monthly sales goals as team leader by 100 to 110%.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Assisted Manager in interview process of prospective employees and provided feedback.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Monitored security and handled incidents calmly.
Managed scheduling for store shifts to accomplish proper staffing at all times.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Advanced to keyholder and assistant manager-in-charge in manager's absence.

Education

High School Diploma07/1997Sultana High School- City, State

Resume Overview

School Attended

Sultana High School

Job Titles Held:

Manage/Business Owner
Store Manager
Assistant Store Manager

Degrees

High School Diploma 07/1997

Manage/Business Owner Resume Example

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