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Manage/Business Owner Resume Example

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MANAGE/BUSINESS OWNER
Professional Summary

I am a Self-motivated professional successful in seizing viable opportunities for expansion and innovation in sales industry. Offering 21-year background in increasing profits, reducing costs and transforming customer service standards through creative and successful actions that work out with a profit. Experienced in leading and supervising team of 6-30 employees by overseeing other stores while their stores manager was out. Perfection is important to me.

Skills
  • Staff management
  • Customer relations
  • Consulting
  • Operations management
  • Staffing oversight
  • Skilled in management and training.
  • Business analysis
  • Business development
  • Business planning
  • Strategic planning
  • Financial management
  • Contract Management
  • Negotiation
  • Budgeting
  • Business Administration
  • Data collection and analysis
  • Project management
  • Business operations
  • Coaching and mentoring
  • Budget development
  • Product development
  • Scheduling
  • Client account management
  • Conflict resolution
  • Inventory management
  • Employee reviews
  • Human resources management
  • Staff training/development
  • Recruitment
  • Effective leader
  • Delegation
  • Project development
  • Relationship building
  • Employee scheduling
Work History
Manage/Business Owner07/2012 to Current
#1 Cleaning Services – Hesperia, CA
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Store Manager07/1998 to 12/2020
G.N.C. – Victorville, CA
  • Analyzed and interpreted store trends with P.O.S. Systems to facilitate planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created work schedules according to sales volume and number of employees.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 110-125%.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw, trained and encouraged 40 plus employees and future managers, promoting culture of efficiency and performance.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain profit in stores quarterly budget.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Completed bi-weekly payroll for 6+ employees with P.O.S. Systems and the payroll service.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Trained and supervised all new associates in grocery, produce and administrative departments.
  • Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes across many locations such as inter -store transfer issues etc.
  • Boosted revenue by 10 to 30 % over the sales goal by developing and deploying strategies to effectively improve operations.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of new store managers.
  • Planned budgets and authorized payments and merchandise returns and ended up selling something else so store could profit with success.
  • Supervised guests at front counter, answering questions regarding products.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Oversaw daily operations of G.N.C.s start-up, including staffing and training, H R compliance, inventory / loss prevention control and financial functions.
  • Increased profits through effective product and sales training and troubleshooting profit loss areas.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Bolstered sales volume by 30% in less than1 years by implementing products and sales knowledge program and initiating understandable and exciting employee training.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Maintained proper product levels and inventory controls merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Directed construction of product displays on a timely basis, following corporate planograms, promotions and seasonal trends.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Proactively identified performance gaps among sales associate / assistant managers and implemented process improvements to enhance sales.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Coached sales associates on product knowledge by using bio nutritional and sales training tools.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with POS systems
Assistant Store Manager02/2009 to 07/2011
AT&T – Victorville, CA
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Used pivot tables to create detailed accounting reports to explain cost expenses.
  • Coached team on effective upselling and cross-selling methods.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Drafted employee work schedules to fill coverage gaps.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised team of 5 employees and provided feedback on performance.
  • Created and implemented incentive initiative for on-the-job safety and achieved 3 years with no Workers' Compensation claims.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Oversaw and improved sales deliveries worth more than 20000.00+ per year through efficient coordination of advertisement and sales].
  • Promoted to Assistant Manager with company at the time of hire.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Met or exceeded monthly sales goals as team leader by 100 to 110%.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Monitored security and handled incidents calmly.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
Education
High School Diploma07/1997Sultana High School- Hesperia, CA
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Resume Overview

Companies Worked For:

  • #1 Cleaning Services
  • G.N.C.
  • AT&T

School Attended

  • Sultana High School

Job Titles Held:

  • Manage/Business Owner
  • Store Manager
  • Assistant Store Manager

Degrees

  • High School Diploma 07/1997

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