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maintenance operations manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Facilities Maintenance
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Project Planning
  • Team Leadership
  • Scheduling and Coordinating
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Team Building
  • Teamwork and Collaboration
  • Safety Protocols
  • MS Office
  • Business Analysis and Reporting
  • Computer Skills
  • Calm Under Pressure
  • Inter-Department Collaboration
  • Time Management
  • Strategic Planning
  • Interpersonal Relations
  • Professional and Courteous
  • Process Improvement
  • Customer Service
  • Customer Relationship Management
  • Problem Resolution
  • Inspections Management
  • Progress Monitoring
  • Quality Assurance
  • Regulatory Compliance
  • Relationship Building
  • Microsoft Office Suite
  • Microsoft Office
  • Office Management
  • Staff Scheduling
  • Complex Problem Solving
  • Workflow Optimization
  • Multitasking and Organization
  • Report Preparation and Analysis
  • Schedule Coordination
  • Team Management and Supervision
  • Motivational Leadership
  • Outstanding Prioritization Skills
  • Supervisory Role Experience
  • Employee Motivation and Discipline
  • Administration and Operations
  • Customer Service Management
  • Multitasking and Prioritization
  • Meeting Coordination and Support
  • Goal Setting
  • Inventory Oversight
  • Attention to Detail
  • Honesty and Integrity
  • Documentation and Recordkeeping
  • Adaptable and Resilient
  • Maintenance Coordination
  • Project Management
  • Root Cause Analysis
  • Delegation and Work Assignment
Experience
Maintenance Operations Manager, 10/2015 - Current
Welltower, Inc North Las Vegas, NV,
  • Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Managed team of employees, daily progress reports and overall project planning.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
Service Supervisor, 10/2015 - Current
Tesla Raleigh, NC,
  • Delivered exceptional customer service and handled inquiries and complaints.
  • Supervised team of 20 employees and delegated duties and responsibilities to each member.
  • Addressed areas that needed improvement and observed team's performance.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Servicing and Maintenance , 06/2014 - 07/2015
Department Of Works, Plant And Transport Division City, STATE,
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Scheduled preventive maintenance programs to keep equipment in good working condition.
  • Read and interpreted equipment and work orders to properly perform required maintenance services.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
Education and Training
Certificate in Automotive Servicing : Mechanical Servicing And Maintenance , Expected in 12/2014
-
Mt Hagen Technical College - Mt. Hagen Western Highlands Province ,
GPA:
Status -
Higher School Certificate : Science , Expected in 11/2011
-
Tusbab Secondary School - Madang ,
GPA:
Status -

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Resume Overview

School Attended

  • Mt Hagen Technical College
  • Tusbab Secondary School

Job Titles Held:

  • Maintenance Operations Manager
  • Service Supervisor
  • Servicing and Maintenance

Degrees

  • Certificate in Automotive Servicing
  • Higher School Certificate

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