maintenance manager technical service manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Versatile Maintenance Manager proudly offering a 43-year background in Steel treating and Maintenance. Adept at supervising technical operations and developing policies and strategies effective for timely resolution of critical technical issues. Capable of troubleshooting and resolving problems related to software and hardware.

  • Learning Strategies
  • Operation Monitoring
  • Health and Safety Regulations
  • Repairing
  • Tech Support
  • Hardware Maintenance
  • Inventory Management
  • Scheduling
  • Equipment Maintenance
  • Manufacturing Processes
  • Calibration
  • Forklift Operation
  • Quality Management
  • Maintenance Scheduling
  • Process Control
  • Safety Training
  • Train Employees
  • Think Proactively
July to Current
Maintenance Manager/Technical Service Manager St Engineering Hackney, Inc. GA, State,
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Implemented improved training procedures to better develop new personnel.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Specialized in Vacuum systems, completing inspections and detailed repairs to achieve operational efficiency.
  • Established and enforced clear safety policies to protect workers from injury.
  • Investigated accidents and injuries, preparing reports on findings.
04/1990 to 06/2000
Department Manager Doordash Arkadelphia, AR,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated work schedules and distributed tasks to 6 employees.
  • Coached, trained and mentored new team members and manager trainees.
  • Balanced workloads to meet targets without overtaxing employees.
  • Worked closely with sales associates to complete tasks.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Employed process improvement initiatives within department.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
07/1978 to 03/1990
Shift Supervisor City Of San Antonio, Tx San Antonio, TX,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Employed security and loss prevention strategies during shift to maximize safety.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Completed opening and closing duties to facilitate business operations.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Identified source of equipment malfunctions by using various troubleshooting methods.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
05/1982 to 11/1989
Training Officer Sterling Heights Police Department (C.A.R.E.S)) City, STATE,
  • Determined training needs and developed related classes.
  • Organized key training sessions and qualifications for personnel.
  • Created effective training course objectives, course content and all materials.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Mentored team members to succeed and advance within department and company.
  • Led training classes and recorded instruction for later use.
Education and Training
Expected in 06/2017 to to
Heat Treat Management Specialist :
Metal Treating Institute - Online,
Expected in 05/2014 to to
Bachelor Degree : Theology
Beaver Creak Bible Institute - Una, South Carolina,
Expected in 05/1983 to to
Associate of Science: Metallurgical Engineering
Macomb Community College - Warren, MI

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Resume Overview

School Attended

  • Metal Treating Institute
  • Beaver Creak Bible Institute
  • Macomb Community College

Job Titles Held:

  • Maintenance Manager/Technical Service Manager
  • Department Manager
  • Shift Supervisor
  • Training Officer


  • Heat Treat Management Specialist
  • Bachelor Degree
  • Associate of Science

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