Jessica Claire
Montgomery Street, San Francisco, CA 94105 ,
Professional Summary
Dedicated Snow Manager that has been instrumental in developing snow industry missions, culture and core values. Experienced and involved in industry trade associations with a focus on bringing innovative ideas and best management approaches to the industry .Talented Snow Manager focused on process improvement and on-time project delivery. Budgeting and forecasting specialist, with advanced knowledge of strategic planning, financial management and personnel development.
  • Equipment operations including Skid Steers, Back Hoes, Loaders, Plow trucks and Sanding units
  • Strategic Planning
  • Personnel development
  • Financial Management 
  • Experienced with Snow sales, proposal development and bids
  • skilled at sub contractor management 
  • Excel,Quickbooks, landscape Pro,
  • Consistently meet goals
  • Project management
  • Risk Management 
  •  Client account management 
  • Budget development 
  • employee scheduling
  • Certified snow professional 
  • Experienced with all types of stirn expectations including zero tolerance properties
Work History
03/2007 to 04/2010 Maintenance and Snow Removal Manager Medstar Research Institute | Alexandria, ,
  • Trained, coached and mentored staff to ensure smooth adoption of Snow removal, Maintenance and construction Standard operating procedures.
  • Provided proposal, bids and oversaw multi million dollar contracts with the Regional Transportation District.
  • Provided hazard free environments on all Light rail platforms and parking lots twenty four hours a day seven days a week.
  • Hired and managed over two hundred sub contractors.
  • Worked directly with clients to guarantee satisfaction with a following year 98% returning customer rate.
  • implemented budgets and policies to create 65% profit margins over all in the snow department and focused on acquiring a mixture of Hourly, Per Push and seasonal contracts.
  • ​Managed risk and provided policies for reducing lawsuits including documentation and best management practices.
  • Strengthened company with new goals and budgets and a focus on company sales which increased 125 percent per year on average.
04/2010 to 07/2013 Operations Manager Telerent Leasing Corp. | Syracuse, ,
  • Worked directly with and oversaw all departments including snow removal, irrigation, Maintenance, Weed and Field and construction  to achieve a safe, efficient and profitable company.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Hired and trained over 300 snow employees.
  • Managed and hired Sub contractors.
  • Implemented company policies for snow work documentation including snow logs, pictures and new technology.
  • Provided customers with accurate timely bills and helped with accounts receivable.
  • Created estimator programs to streamline bidding process.
  • Created budgets and goals for all departments.
  • Authored snow plans for each property that included staffing, equipment and routing.
  • Worked closely with industry organizations to lobby and change policies linked to frivolous slip and fall lawsuits.
07/2013 to Current Director of Operations Consolidated Services Group | City, ,
  • Proposed, bid and sold contract with the Denver Business Improvement District for Maintenance, Hospitality, Security, Homeless outreach and snow removal for the 16th street mall and the surrounding 120 block district.
  • Hired and trained 100 employees in companies mission and expectations.
  • Coordinated snow services to keep pedestrian mall safe and hazard free 24 hours a day.
  • Proposed bid and sold contract with Regional Transportation District for Snow Removal at Union Station Wynkoop Plaza.
  • Handled all aspects of snow removal including routing, safety training, equipment training, sub contractor management and billing.
  • Authored Standard operating Procesures for each type of storm from ice melt event to blizzard conditions.
Expected in Current Bachelor of Science | Business Management Metropolitan State University , Denver, CO GPA:
Expected in Current Advanced Snow Management Certificate | Snow and Ice Removal Snow and Ice Management Association , Denver, CO GPA:
Expected in 2014 Qualified Superviser in pesticides and herbicides | Turf, Right of Way, Ornamental Department of Agriculture , Denver, CO GPA:

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Resume Overview

School Attended

  • Metropolitan State University
  • Snow and Ice Management Association
  • Department of Agriculture

Job Titles Held:

  • Maintenance and Snow Removal Manager
  • Operations Manager
  • Director of Operations


  • Bachelor of Science
  • Advanced Snow Management Certificate
  • Qualified Superviser in pesticides and herbicides

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