Focused individual with more than 3 years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Known for reliability and best-in-class work.
Service-oriented individual with 3 years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of organizing mail with established processes and procedures.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Insured mail procedures
Mail Carrier Schaumburg, ILUnited state postal services/Aug 2017 to Current
Obtained receipts for registered and certain insured mail.
Sold stamps and money orders to mail customers along daily route.
Assisted customers in receiving oversized parcels by carrying items inside.
Cleaned and checked over vehicle after completion of all daily deliveries.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Routed all classes of mail in sequence of delivery along established route.
Separated mail to be transported to relay boxes along route for subsequent delivery.
Handled undeliverable mail in accordance with established procedures.
Delivered various types of mail on routes according to strict timelines.
Earned reputation for good attendance and hard work.
Learned fast and accurate to support office needs.
Performed site evaluations, customer surveys and team audits.
Collaborated with others to discuss new work opportunities.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Delivered mail and parcels to customer locations.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Attended departmental meetings, providing feedback to enhance future performance.
Limousine Driver Bloomingdale, ILA1 Limousine Inc./Mar 2016 to Jul 2017
Determined appropriate fare amounts, accepted payments and issued receipts.
Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.
Avoided passenger displeasure and damage to items by stowing belongings with care.
Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.
Cleaned, sanitized and vacuumed vehicles after rides to prepare for next customer.
Relayed location information to dispatch service and checked on next appointments.
Completed individual and business documentation on-time and with minimal errors.
Drove town cars, buses, party vehicles and other vehicles to meet customer needs.
Transported high-value clients with professionalism and discretion.
Responded to specific locations at designated times to handle customer reservations.
Received belongings from passengers and safely and securely stowed items and luggage.
Presented clean and sanitized vehicle to customers for utmost satisfaction.
Maintained vehicle in clean and safe mannerto maximize passenger satisfaction.
Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
Upheld high standards of professionalism and discretion when working with high-value clients.
Supervised driver teams, created shift schedules and maintained reservation calendar.
Customer Service Representative Anand, Gujaratelecon engineering inc/Jul 2011 to Dec 2014
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Assessed customer needs and upsold products and services to maximize sales.
Documented conversations with customers to track requests, problems and solutions.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Reduced process lags and effectively trained team members on best practices and protocol.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Worked with managers to develop service improvement initiatives.
Maintained revenue streams by exhausting every option before offering refunds.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Education and Training
BBA: Business ManagementC Z Patel Collage of Business & ManagementMar 2012V V Nagar