Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of excellent communication skills and ability to multi- task,prioritize,and manage time effectively. Motivated to learn, grow and excel.Experienced with over 8 years of Customer service.Excellent reputation for resolving problems and improving customer satisfaction.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
•Directly interacted with customers to deliver mail, packages and ordered goods.
•Communicated customer complaints, requests and feedback to company management for swift resolution.
•Identified issues, analyzed information and provided solutions to problems.
•Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
•Scheduled, rescheduled and handled cancelled appointments for patients.
•Maintained and managed patient records in compliance with security regulations.
•Located, checked in and pulled medical records for patient appointments and incomplete charts. •Coordinated front office duties, including customer service, patient scheduling and billing.
•Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
•Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer
•Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
•Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
•Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
•Corresponded with clients through email, telephone or postal mail.
•Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted customers by answering questions and fulfilling requests.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving.
• Assisted customers with special services, account updates and promotional options.
• Operated cash register for cash, check and credit card transactions with 100% accuracy.
• Answered questions about store policies and concerns to support positive customer experiences.
Recording medical history, verifies patient information, confirming purpose of visit Performing preliminary physical test , taking blood pressure, weight, and temperature, reporting patient history summary
Coding and billing
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