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Machine Operator Resume Example

Resume Score: 80%

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Jennifer
Gerace
Professional Summary

Positive, upbeat, and hardworking employee. Two and a half years experience in Customer Service, and Managing positions. Valuable, and knowledgeable team player and am very teachable. Friendly, efficient, and a good problem solver.

Skills
  • Machinery Operations
  • Assembly and Production
  • Quality Assurance Controls
  • Project management
  • Machine Operation
  • Equipment monitoring
  • Logistics
  • Production procedures
  • Exceptional organizational skills
  • Extremely quick learner
  • Interpersonal skills
  • Inventory Control
  • Strong Team Member
  • Problem Solving
  • Credit Card Payment Processing
  • Schedule Mastery
  • High-energy Attitude
  • Inbound and Outbound calling
  • Adaptive worker
  • Active listening
Education
University of Central FloridaOrlando, FLExpected in 05/2023Still Attending College: Health Sciences
Work History
Fit Fuel Foods LLC- Machine Operator
Langhorne, PA10/2017 - 02/2020
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for operations.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Operated forklifts, hoists and other material handling equipment for two years without accident.
  • Maintained good maintenance practices on machines and within work area, complying with company and OSHA safety rules and regulations.
  • Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
  • Removed finished products from machines and separated rejected items based on standard grading qualifications.
  • Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
  • Completed paperwork and minor administrative tasks, to keep operations compliant and efficient.
Fit Fuel Foods LLC- Customer Service Representative
Langhorne, PA10/2017 - 02/2020
  • Educated customers on promotions to enhance sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to 30+ calls a day.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered customer interaction details in Excel to track requests, document problems and record solutions offered.
  • Assisted approximately one Hundred customers each day with Product and Service questions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered a high level of service and support to each customer, paving way for future business opportunities.
Fit Fuel Foods LLC- Shift Manager
Langhorne, PA10/2017 - 01/2020
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Produced reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Tracked receipts, employee hours and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Met with each associate to establish realistic monthly sales goals.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Managed day-to-day operations, including supervision and assignment delegation for over 25 team members.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
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Resume Overview

Companies Worked For:

  • Fit Fuel Foods LLC

School Attended

  • University of Central Florida

Job Titles Held:

  • Machine Operator
  • Customer Service Representative
  • Shift Manager

Degrees

  • Still Attending College : Health Sciences

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