m365 technical support engineer tier 2 resume example with 1+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Profile Summary

Diligent individual focused on and dedicated to prompt project completion. Detail-oriented and able to learn new concepts quickly. Successful at achieving browser, device and operating system compatibility objectives. Successfully assists end-users with complex technical issues with consistent and organized practices, seeking employment opportunities in a collaborative environment.

  • Experienced in programming languages like C++ | JavaScript | Python | C# | Java
  • Familiar with Netbeans | DevOps tools
  • Knowledge in Artificial Intelligence | HTML | AutoCAD
  • Can demonstrate skills in Visual Studio | Database
  • Network Operational Enhancements
  • Application Installations | Software Updates
  • Technical Documentation and Computer Security
  • Troubleshooting Network Issues
  • Microsoft Windows and Office 365
  • Computer Diagnostics
  • Git | GitHub | Unity
  • Linux/Ubuntu
University of Indianapolis Indiana, Expected in Bachelor of Science : Computer Science - GPA :
College of Staten Island CUNY New York, Expected in : Electrical Engineering/ Computer Science - GPA :
Federal Polytechnic Ilaro Nigeria, Expected in Associate of Science : Electrical/ Electronics Engineering - GPA :
March 2021 to March 2023 Life saving technique of saving victims with sudden cardiac arrest. First Aid Certification March 2021 to March 2023 A certification to help those in need in response to specific situations.
Glaxosmithkline - M365 Technical Support Engineer Tier 2
Rockford, IL, 05/2022 - Current

I fulfilled end user's targeted requests and explained technology-related details which included using:

Office 365 - Virtual Machines (working both on-premises and in the cloud, as well as hybrid environment) - Active Directory - PowerShell (manage tasks from the command line for Performance Monitoring, Testing, and Debugging) - and using tools like Fiddler, SaRA, and MXToolbox for performance issues and troubleshooting logs.

  • Responded to support requests from end users and patiently walked individuals through basic Microsoft related troubleshooting issues.
  • Applied advance technical knowledge relevant to the solution using Microsoft technical documentation by working closely via phone, email, live chat.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation and suggested modifications to reduce lag time and improve overall speed.
  • Using test scripts, personal expertise and probing questions. I managed Critical Cases and broke down and evaluated user problems,
  • Collaborated with domain experts (SMEs) and escalation manager when additional support is needed and followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Maintained personal repository of technical knowledge and explained technical information in clear terms to increase support quality and expedite ticket fulfillment.
Caci International Inc. - Inventory Specialist
Scott Air Force Base, IL, 12/2016 - 04/2017
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Monitored database system to prepare and deliver customer orders on time.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Compared merchandise invoices to items actually received and entered information into system to update status reports.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Performed inventory cycle counting and identified discrepancies.
Facebook - Records Management Specialist
Sarpy County, NE, 04/2016 - 07/2016
  • Updated indexes and file data for legal and official documents while maintaining security standards..
  • Administered document access and revision rights to personnel to maintain documentation integrity.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Monitored activities to assess compliance with records policies and document management regulations.
  • Destroyed obsolete and outdated records using company-mandated procedures.
  • Maintained files and retrieved information from computer and manual filing systems.
Ingram Micro - Logistics Specialist
City, STATE, 06/2015 - 11/2015
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Diminished project lags by securing logistics, equipment and supplies to meet just-in-time demand.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
  • Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
  • Strengthened integrity, developing organization systems for records, reports and agendas.

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Resume Overview

School Attended

  • University of Indianapolis
  • College of Staten Island CUNY
  • Federal Polytechnic Ilaro

Job Titles Held:

  • M365 Technical Support Engineer Tier 2
  • Inventory Specialist
  • Records Management Specialist
  • Logistics Specialist


  • Bachelor of Science
  • Some College (No Degree)
  • Associate of Science

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