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LTL Operations Representative Resume Example

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LTL OPERATIONS REPRESENTATIVE
Summary
Highly reliable and focused Logistics Representative with strong experience in LTL freight, as well as knowledge in FTL. Able to work independently with little to no supervision, or as a team member. Adept at maintaining and updating multiple high-volume data resources in both paper and electronic forms.  
Highlights
  • 3PL knowledge
  • LTL knowledge
 
 
  • Results-oriented
  • Detail-oriented
Experience
05/2014 to 04/2017
LTL Operations Representative CH Robinson － Chicago, IL
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Manually created shipments, assigned carriers and dispatched shipments.
  • Resolved problems for customers, warehouses and carriers.
  • Acted as a liaison between logistics, carriers and customers.
  • Monitored shipments to guarantee on-time delivery.
  • Defined appropriate metrics and measurements to drive results.
05/2013 to 05/2014
Customer Service Representative QC Holdings － Belleville, IL
  • Provided expert financial advice on personal loans.
  • Performed daily maintenance of the loan applicant database.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on the variety of loan products and available credit options.
10/2012 to 01/2014
Guest Service Host Ronnies 20 Cine － St. Louis, MO
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Developed highly empathetic client relationships and earned reputation
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Resolved product/policy issues and shared benefits of new technology.
  • Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
Education
10/2012
Medical Billing& Coding CALC Institute of Technology － Fairview Heights, IL
  • Microsoft Office
  • Medical Billing & Coding
  • Career Building Skills
  • Office workplace skills
Skills
  • LTL Operations
  • Freight tracking, Booking, and Dispatching
  • EDI (Electronic Data Interchange)
  • Strong Customer Service
  • ​Problem Solving
  • Multi-Tasking
  • Team Player
  • Money Management


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Resume Overview

Companies Worked For:

  • CH Robinson
  • QC Holdings
  • Ronnies 20 Cine

School Attended

  • CALC Institute of Technology

Job Titles Held:

  • LTL Operations Representative
  • Customer Service Representative
  • Guest Service Host

Degrees

  • Medical Billing& Coding

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