Highly reliable and focused Logistics Representative with strong experience in LTL freight, as well as knowledge in FTL. Able to work independently with little to no supervision, or as a team member. Adept at maintaining and updating multiple high-volume data resources in both paper and electronic forms.
05/2014 to 04/2017
LTL Operations RepresentativeCH Robinson － Chicago, IL
Reviewed new customer orders and requests and manually entered data into a centralized database.
Manually created shipments, assigned carriers and dispatched shipments.
Resolved problems for customers, warehouses and carriers.
Acted as a liaison between logistics, carriers and customers.
Monitored shipments to guarantee on-time delivery.
Defined appropriate metrics and measurements to drive results.
05/2013 to 05/2014
Customer Service RepresentativeQC Holdings － Belleville, IL
Provided expert financial advice on personal loans.
Performed daily maintenance of the loan applicant database.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on the variety of loan products and available credit options.
10/2012 to 01/2014
Guest Service HostRonnies 20 Cine － St. Louis, MO
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product/policy issues and shared benefits of new technology.
Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
Medical Billing& CodingCALC Institute of Technology － Fairview Heights, IL