Dedicated and focused manager who excels at prioritizing, and completing multiple tasks simultaneously. While handling in-person inquiries from clients and colleagues.Ā
Skills
Interview & Interrogation Techniques
Investigations expert
Performance tracking and evaluation
Recruiting and Talent Development
Leadership mentoring
Process Improvement
Judgement and Decision Making
Power Point
Identifying complex problems and reviewing related information to develop options and implement solutions
Certified in First Aid &Ā AED Training
Behavioral Intervention Specialist
Security System Expertise
Tactical Execution
Skilled in Conflict Resolution
Business Operational Standards
Microsoft Word &Ā Excel
Meeting Notes
Education
University of Maryland Eastern Shore Princess Anne, MarylandExpected in 2004 ā ā
Associate of Science
:Criminal Justice - GPA:
MedTechWashington D.C., Expected in 2012 ā āDiploma:Medical Assistant - GPA:
Certifications
Wicklander-Zulawski Interview & Interrogation Techniques - July 2014, CPR & AED Certified - September 2016, Making Great Hiring Decisions - February 2017.
Work History
Goodwill Industries Of Central Texas - Loss Prevention Specialist Round Rock, TX, 07/2015 - CurrentManaged Ā security and investigations with over 4,500 employees within the facility. Actively partnered with internal and external customers to evaluate current and future security services, processes, and initiatives. Developed and managed investigation programs, including collection and preservation of video and notes of surveillance processes or investigative interviews. Prepared investigations and incident reports. Collaborated with Law Enforcement agencies to report or investigate incidents and criminal activity. Helped develop a quarterly engagement plan to streamline communication to set up measurable goals for the associates to achieve over a 30-60-90 day benchmark. Increased associate awareness and engagement by 25% Year-To-Date. Which included increased associate tips, participation, and face to face interaction which decreased escalated incidents, weapons and unregistered incidents throughout the Fulfillment Center. Record, Identify, criminal activity, theft, security breaches, and workplace violence incidents through video surveillance. Assisted and closed over 130 theft investigations that involved workplace violence, security breaches, employee relations, weapons within a year. Testified at judicial hearings and trials involving criminal acts committed against the company.Ā
Eaton Corporation - Asset And Profit Protection Manager Des Plaines, IL, 11/2013 - 07/2015Successfully created and executed a shrink reduction plan that reduced shrink by 2.3% in several retail locations. Partnered with District and Store Management to identify shrink priorities and develop shrink reduction strategies. Hired, trained and developed 10 store teams and loss prevention staff on shrink control, operational compliance and profitability programs. Conducted weekly store visits to ensure key performance measures-and all best practices were maintained and executed. Created a safety reduction plan that drastically reduced Worker Compensation and General Liability accidents by 25% within 2 years. Developed and established all forms of loss, motivated shortage control involvement and helped identify creative shortage control solutions. Managed the physical inventory programs, such as: CCTV, EAS, Key Control Systems, and alarms to ensure that effectiveness of these processes. Proficiently led the company in case restitution for fiscal year 2013-2014. Played an integral role as the program development team leader for the Loss Prevention department and staff throughout the district. Assisted with store operations to develop and establish all forms of loss, motivated shortagecontrol involvement and helped identify creative shortage control solutions. Assessed and analyzed exception report, profit and loss (P&L) and inventory loss.
Neiman Marcus - Senior Field Service Representative Tarrant, TX, 06/2012 - 11/2013
Directly managed, coached, and mentored a team of 6 Field Operations Staff, and indirectly managed an extended team of 16 Field Service Representatives. Streamlined all field operational, functional, and administrative systems based on local laws and regulations strategic consulting, including business plan and operational strategy development. Developed operational policiesand procedures in conjunction with compliance standards. Implemented use of metrics toimprove bill-ability and turnaround time. Monitor employee productivity and optimize procedures identifying, developing and implementing best practices that increase performance. Responsible for resolving contractual, technical and financial issues with clients.
Sears Holdings Corporation - Loss Prevention Lead City, STATE, 11/2008 - 01/2011Assisted in protecting the assets for the company by investigating potential shoplifting incidents. Effectively cross-trained associates in all areas of loss prevention. Implemented and monitored compliance of loss prevention policies, programs and directives, in order toreduceinventory shrink. Developed staffing plan, recruited, interviewed, and hired Loss Prevention Staff. Installed and utilized CCTV-equipment.Top performer in the districtto attain the expected shoplifter goals set for site level and district metrics. Promoted awareness among associates to help identify potential safety hazards. Partnered with Store Leadership to organize and conduct monthly and quarterly Shrink and Safety Meetings. Became an expert on store systems and operational procedures to reduce shrink and increase profit forbottom line. Detained and interviewed shoplifters, resulting in a 80% higher rate of cash and merchandise recovery.
Accomplishments
Earned Q3 Loss Prevention Scorecard STAR Award in January 2015. Earned the Comeback of the Year Award in July 2015, with achieving the
largest percent change in score card results. Exemplifying great
partnerships and support for LP initiatives that resulted in a 42.6%
improvement resulting in a scorecard of 107.5%. Earned Internal Value and Case Average in July 2014 for achieving the most dollars in internal resolution as well as the highest average case value. Promoted based on exemplary performance from a Risk Level 4 to Risk Level 6 Loss Prevention Manager in a 9 month period. Ranked top 2 out of 10 Loss Prevention Managers in the Metropolitan Area.
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