Directly managed, coached, and mentored a team of 6 Field Operations Staff, and indirectly managed an extended team of 16 Field Service Representatives. Streamlined all field operational, functional, and administrative systems based on local laws and regulations strategic consulting, including business plan and operational strategy development. Developed operational policiesand procedures in conjunction with compliance standards. Implemented use of metrics toimprove bill-ability and turnaround time. Monitor employee productivity and optimize procedures identifying, developing and implementing best practices that increase performance. Responsible for resolving contractual, technical and financial issues with clients.
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