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loss prevention specialist resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dynamic, resourceful and driven Loss Prevention Specialist with 2 years of High Protected Risk (HPR) Loss Control experience. Deep understanding of loss prevention provisions. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills.

Skills
  • CCTV Systems
  • Internal Loss Prevention
  • Law Enforcement Collaboration
  • Loss Prevention Policies
  • Internal Fraud
  • Critical Thinking
  • Risk Management
  • Theft Deterrent Plans
  • Emergency Alarm Monitoring
  • Access Controls
  • Medical Emergency Response
  • Policy Implementation
Work History
08/2021 to Current Loss Prevention Specialist Marriott International | , , Rock Tavern, NY
  • Led all security efforts to provide risk mitigation efficiently and effectively for a site employing 1500 employees and covering 1.5 million square feet. Directly responsible for providing security oversight and asset protection to ensure the people, brand and product were safeguarded. Actively participated as a key member of the leadership team. Successfully worked among various leaders as well as cross functional stakeholders. Those included external partners such as local, county, state and federal law enforcement partners.
    ● Required to enhance, track, and report on goals and metrics while proactively analyzing indicators to create, influence and drive performance values.
    ● Actively led all internal and criminal investigations.
    ● Effectively addressed physical security concerns, potential and actual workplace violence incidents per company policy. This included suicide ideations and mental health support for all employees in need.
    ● Closely worked with human resources to ensure fair and consistent disciplinary best practices.
    ● Recruited, hired and developed a Loss Prevention Team who raised the performance bar and exceeded all required metrics.
    ● Maintain and enhanced all physical security requirements to include all Lenel access locations and CCTV modules.
11/2020 to 08/2021 Deli Clerk Mississippi Market Natural Foods Co-Op | , , New Windsor, NY
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
  • Offered product samples to customers, generating additional sales through taste-testing
  • Maintained clean, trash-free work spaces to maximize productivity and safety
  • Calculated total items needed to assemble party trays and placed orders for inventory
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products
11/2020 to 01/2021 Member Service Representative Baylor Scott & White Health | , , New Windsor, NY
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Educated customers about billing, payment processing and support policies and procedures.
11/2017 to 03/2020 Senior Financial Advisor First Horizon National Corp. | , , New York, NY
  • Manage a daily queue of customer files with limited supervision or guidance
  • Verify all loan documents are received and completed accurately
  • Interact with customers daily verifying information and providing excellent customer service
  • Build relationships in order to obtain stipulations and facilitate the funding process
  • Received the Originations Quality Assurance Award Funder of the Year 2018
  • Consistently in the top 1% companywide in QA and QCC by strictly adhering to the company's policies and procedures.
03/2015 to 11/2017 Senior Funding Specialist First Horizon National Corp. | , , New York, NY
  • Processes loans in adherence to product guidelines and company standards
  • Acts as a liaison between the loan officers, customers and various departments throughout the company
  • Analyzed loan files and validated all documents that received to ensure that all required stipulations were met prior to funding
  • Top 1% company wide in efficiency through mastery of policies and procedures
  • Repeatedly one of the top 10 funders as far as production company wide in a department of 50 funders
  • Interacted with customers daily verifying information and providing excellent customer service.
01/2013 to 03/2015 Senior Financial Advisor Aaa Auto Club | , , New York, NY
  • Delivering excellent customer service, as Senior Funding Specialist I managed key client accounts and supported clients in obtaining organizational funding
  • Helped build up and foster existing client relations to meet and exceed their ongoing business needs
  • To achieve this target, I prospected and pursued new clients through cold calling, consultation, and other sales techniques to promote alternative financing as an opportunity for business growth
  • Additionally, I trained and mentored team member in various sales techniques.
01/2010 to 01/2013 Senior Business Consultant Lineage Logistics | , , New York, NY
  • Prospect for potential new clients and turn this into increased business
  • Prospect call as appropriate within market or geographic area to ensure a robust pipeline of opportunities
  • Manage accounts for an industry pioneer in providing alternate credit and funding sources for business owners in a down economy
  • Led a team that competed with 15 companies throughout the United States and through thorough analysis, helped implement a program that met with Federal and State guidelines
  • Demonstrated the value of products through careful analysis of data and comparative results that showed there were significant gains in businesses by user of our product, thereby providing the value of the materials even though they were five times less costly than products previously used by clients
  • Developed and improved business in disadvantaged areas of the country
  • Promoted and successfully sold a complete online assortment of educational business materials
  • Work with team to develop proposals that speaks to the client's needs, concerns, and objectives
  • Participate in pricing the solution/service
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
  • Use a variety of styles to persuade or negotiate appropriately.
01/2001 to 01/2013 Senior Asset Protection Specialist Kimpton Hotels | , , Las Vegas, NV
  • Call new accounts to qualify and develop a strategy for implementing liability protection for both business and personal
  • Uncover new opportunities and to penetrate account
  • Increase number of active accounts
  • Increase number of active contacts
  • Update and record all pertinent data gathered through probing as it applies to clients, qualify information to reflect the most critical business information
  • Maintain a strong partnership with existing and new clients by educating them on the changing information pertaining to their Incorporating structure.
01/1995 to 01/2001 General Manager Deja Vu Showgirls Inc | , , Las Vegas, NV
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Expected in 06/1993 to to Bachelor of Arts | Criminal Justice, Physiology, and Pre-law John Jay College of Criminal Justice, New York, NY GPA:
Criminal Justice, GPA: 3.5
Expected in 06/1989 to to High School Diploma | Christopher Columbus High School, The Bronx, NY, GPA:

Physiology, and Pre-law, GPA: 4.0

Certifications
Red Cross CPR/AED Certificate FEMA IS-904 IS-907 Certificate Wicklander-Zulawski Certificate Loss prevention expertise Risk Management Critical Thinking Loss Prevention Policies Access Controls Prevention Techniques Investigative Tactics Investigation Interviews and interrogations Security measures
Skills
  • CCTV Systems
  • Internal Loss Prevention
  • Law Enforcement Collaboration
  • Loss Prevention Policies
  • Internal Fraud
  • Critical Thinking
  • Risk Management
  • Theft Deterrent Plans
  • Emergency Alarm Monitoring
  • Access Controls
  • Medical Emergency Response
  • Policy Implementation
Work History
08/2021 to Current Loss Prevention Specialist Amazon.Inc | ,
  • Led all security efforts to provide risk mitigation efficiently and effectively for a site employing 1500 employees and covering 1.5 million square feet. Directly responsible for providing security oversight and asset protection to ensure the people, brand and product were safeguarded. Actively participated as a key member of the leadership team. Successfully worked among various leaders as well as cross functional stakeholders. Those included external partners such as local, county, state and federal law enforcement partners.
    ● Required to enhance, track, and report on goals and metrics while proactively analyzing indicators to create, influence and drive performance values.
    ● Actively led all internal and criminal investigations.
    ● Effectively addressed physical security concerns, potential and actual workplace violence incidents per company policy. This included suicide ideations and mental health support for all employees in need.
    ● Closely worked with human resources to ensure fair and consistent disciplinary best practices.
    ● Recruited, hired and developed a Loss Prevention Team who raised the performance bar and exceeded all required metrics.
    ● Maintain and enhanced all physical security requirements to include all Lenel access locations and CCTV modules.
11/2020 to 08/2021 Deli Clerk Shoprite | ,
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
  • Offered product samples to customers, generating additional sales through taste-testing
  • Maintained clean, trash-free work spaces to maximize productivity and safety
  • Calculated total items needed to assemble party trays and placed orders for inventory
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products
11/2020 to 01/2021 Member Service Representative Planet Fitness | ,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Educated customers about billing, payment processing and support policies and procedures.
11/2017 to 03/2020 Senior Financial Advisor Maple Advance | ,
  • Manage a daily queue of customer files with limited supervision or guidance
  • Verify all loan documents are received and completed accurately
  • Interact with customers daily verifying information and providing excellent customer service
  • Build relationships in order to obtain stipulations and facilitate the funding process
  • Received the Originations Quality Assurance Award Funder of the Year 2018
  • Consistently in the top 1% companywide in QA and QCC by strictly adhering to the company's policies and procedures.
03/2015 to 11/2017 Senior Funding Specialist Broadway Advance, LLC | ,
  • Processes loans in adherence to product guidelines and company standards
  • Acts as a liaison between the loan officers, customers and various departments throughout the company
  • Analyzed loan files and validated all documents that received to ensure that all required stipulations were met prior to funding
  • Top 1% company wide in efficiency through mastery of policies and procedures
  • Repeatedly one of the top 10 funders as far as production company wide in a department of 50 funders
  • Interacted with customers daily verifying information and providing excellent customer service.
01/2013 to 03/2015 Senior Financial Advisor Merchant Solutions Group | ,
  • Delivering excellent customer service, as Senior Funding Specialist I managed key client accounts and supported clients in obtaining organizational funding
  • Helped build up and foster existing client relations to meet and exceed their ongoing business needs
  • To achieve this target, I prospected and pursued new clients through cold calling, consultation, and other sales techniques to promote alternative financing as an opportunity for business growth
  • Additionally, I trained and mentored team member in various sales techniques.
01/2010 to 01/2013 Senior Business Consultant Business Credit Services, Inc | ,
  • Prospect for potential new clients and turn this into increased business
  • Prospect call as appropriate within market or geographic area to ensure a robust pipeline of opportunities
  • Manage accounts for an industry pioneer in providing alternate credit and funding sources for business owners in a down economy
  • Led a team that competed with 15 companies throughout the United States and through thorough analysis, helped implement a program that met with Federal and State guidelines
  • Demonstrated the value of products through careful analysis of data and comparative results that showed there were significant gains in businesses by user of our product, thereby providing the value of the materials even though they were five times less costly than products previously used by clients
  • Developed and improved business in disadvantaged areas of the country
  • Promoted and successfully sold a complete online assortment of educational business materials
  • Work with team to develop proposals that speaks to the client's needs, concerns, and objectives
  • Participate in pricing the solution/service
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
  • Use a variety of styles to persuade or negotiate appropriately.
01/2001 to 01/2013 Senior Asset Protection Specialist NSCN, Inc | ,
  • Call new accounts to qualify and develop a strategy for implementing liability protection for both business and personal
  • Uncover new opportunities and to penetrate account
  • Increase number of active accounts
  • Increase number of active contacts
  • Update and record all pertinent data gathered through probing as it applies to clients, qualify information to reflect the most critical business information
  • Maintain a strong partnership with existing and new clients by educating them on the changing information pertaining to their Incorporating structure.
01/1995 to 01/2001 General Manager Deja Vu Showgirls Inc | ,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

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Resume Overview

School Attended

  • John Jay College of Criminal Justice
  • Christopher Columbus High School

Job Titles Held:

  • Loss Prevention Specialist
  • Deli Clerk
  • Member Service Representative
  • Senior Financial Advisor
  • Senior Funding Specialist
  • Senior Financial Advisor
  • Senior Business Consultant
  • Senior Asset Protection Specialist
  • General Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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