Hard-working Loss Prevention Officer with 9 years of experience. Adept at working with management to devise effective loss control policies and procedures across 12 store in the Upper Valley. Highly attentive in monitoring premises and skilled at identifying signs to attempted theft. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Completed on-time deliveries by choosing best and most efficient routes.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Delivered packages to customer doorsteps and business offices.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Fostered positive working relationships with regular customers.
Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Verified daily deliveries against shipping instructions before delivering to customers.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Maintained organized, clean and professional vehicle to protect company reputation with customers.
Successfully avoided time delivery delays by carefully planning best routes.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Planned delivery routes and most efficient methods of distribution.
Kept detailed records of deliveries and money received from customers.
Documented mileage, deliveries, pickups, customer issues and damages.
Reviewed routes and expected delivery time frames to determine order of deliveries.
Planned optimal routes based on GPS software and knowledge of local traffic patterns.
Checked loads against documentation before completing final delivery at destinations.
Loss Prevention Specialist, 03/2017 - Current Belk – , , Edinburg, TX
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Trained all new partners and Loss prevention personnel.
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Managed to create contacts from multiple Police Departments.
Completed on-time deliveries by choosing best and most efficient routes.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Delivered packages to customer doorsteps and business offices.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Fostered positive working relationships with regular customers.
Loaded truck and properly secured items to prevent damage for deliveries.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Maintained organized, clean and professional vehicle to protect company reputation with customers.
Successfully avoided time delivery delays by carefully planning best routes.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
Refilled truck after completing deliveries to return in ready-to-use condition.
Promoted products at stops along regular route.
Oversaw daily route covering 150-180 before peak and 220-280 during peak in Mission, TX-area retail stores.
Loss Prevention Associate, 10/2013 - 03/2017 Company Name – , , McAllen, TX
Consulted with store managers on bases to perform loss investigations.
Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
Trained all new executives and asset protection personnel.
Provided loss control reporting for prospects and clients.
Performed security walks around store to monitor employee and customer activities.
Audited 2 stores on quarterly basis to identify deficiencies and identified potential causes.
Interviewed employees and suspects and drafted reports to assist law enforcement.
Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
Streamlined shrink management program and trained Loss Prevention Officers.
Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Weekday Sales Team, 05/2013 - 10/2013 Company Name – , , McAllen, TX
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Expanded company customer base and cemented market presence by implementing strategic sales plans.
Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Built strong team by recruiting and developing top sales talent.
Kept accounts stocked with adequate inventory for expected sales demands.
Supported stores conducting sales promotions and special events.
Contributed to successful daily upkeep of warehouse inventory tracking.
Monitored sales team performance and provided constructive feedback.
Led sales team to exceed quarterly sales goals.
Trained, coached and mentored new sales associates for maximum performance.
Provided exceptional customer service to foster client loyalty and satisfaction.
Kept detailed track of sales and customer information in company system.
Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Education
No Degree: Sociology, Expected in 12/2025 - Louisiana State University And A&M College - Baton Rouge, LA GPA:
High School Diploma: , Expected in 05/2009 - Mcallen High School - Mcallen, TX GPA:
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