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Loss Prevention Manager Resume Example

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LOSS PREVENTION MANAGER
Summary

Seeking a challenging employment opportunity in Loss Prevention and Safety where I can utilize my experience to train, influence, coach, and lead others to reduce losses and increase profitability. Working as a Loss Prevention Agent in 1992 to becoming a Regional Loss Prevention Manager overseeing three regions consisting of 100 to 125 stores per region in 1996, then overseeing 177 restaurants in 2005, and most recently 170 restaurants with a national restaurant company. I have been able to develop strong loss prevention, investigative and safety management skills in many areas. These areas include integrity interviews, employee supervision and leadership, inventory reconciliation, cash/refund/credit card investigations, operations improvement auditing, employee development, overseeing and delivering loss prevention training to newly hired loss prevention managers, district/area supervisors, and store/restaurant management. Work closely with human resources, risk management, accounting/finance and Law Enforcement to insure that proper preventive training is delivered at all levels to reduce major losses within an organization.

Highlights

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Outlook. Working knowledge of security equipment and tools typically used in a retail/restaurant operations. Knowledge of criminal/civil laws dealing with retail theft. Ability to identify high risk/shrink areas. Excellent communication, time management, and bilingual skills.


  • Risk analysis
  • Skilled interviewer interrogator
  • Crime prevention
  • Risk analysis
  • Federal, state and local laws knowledge
  • Court testimony
Accomplishments

Recognized with the Loss Prevention Manager Award in 2000 and 2001

Experience
Loss Prevention Manager Mar 2009 to Jan 2016
 BJ's Restaurants, Inc. - Huntington Beach, CA
  • Decreased major losses year over year through proactive training and increased prosecutions.
  • Proactively managed loyalty member program fraud through weekly research and identification.
  • Initiated and actively worked internal cases on fraudulent voids, comps, and cash theft.
  • Responsible for mapping, installation, and maintenance of all camera systems.
  • Responsible for all off-duty officer and security guard programs.
  • Support various departments with investigations, interviews, video research, and burglary alarms.
  • Initiated maintenance program for all camera systems.
  • Represent the company with legal proceedings relating to video storage and camera systems.
  • Assisted in the development of active shooter training program.
Loss Prevention and Safety Manager Jan 2005 to Feb 2009
 Catalina Restaurant Group - Carlsbad, CA
  • Coco's and Carrows Restaurants- Increased robbery awareness and reduced external crime year over year through proactive training and development of our law enforcement partnership, resulting in zero robberies in 2008.
  • Initiated cash shortage and discount tracking follow up, resulting in a significant reduction of abuse in both areas.
  • Developed and rolled out an Illness and Injury Prevention Plan, Fire Prevention Plan, and Robbery Deterrent Kit.
  • Developed and Performed cash control and safety audits, and followed up on loss prevention action plans from Operations.
  • Integrated Wicklander & Zulawski interview training into Area Director development in 2005.
  • Manage monthly audit and safety program.
  • Manage security guard program.
  • Developed cash over/short tracking and safety reports, as well as, company cash control, deposit, CCTV, and safety procedures.
  • Work closely with facilities department to improve physical safety conditions in and around restaurants.
  • Represent company in unemployment hearings and small claims court, as well as, criminal court proceedings.
Regional Loss Prevention Manager Jan 1996 to Jan 2005
 Blockbuster Inc - Anaheim Hills, CA
  • Became part of the Loss Prevention Department's Million Dollar Club in 2004 by reducing losses year over year.
  • Averaged 1.8% to 2% in shrink in two major markets, Orange County and San Diego.
  • Recognized with the "Loss Prevention Manager Award" in 2000 and 2001.
  • Developed region and district shrink programs, initiated and ran corporate shrink programs.
  • Have been responsible for six major markets to include Los Angeles, Orange County, San Diego, Las Vegas, Phoenix, and Hawaii.
  • Performed loss prevention and trade audits, and worked with operations to develop action plans in stores that scored below minimum standards.
  • Integrated Wicklander & Zulawski interview training into district leader and auditor developmental program in 1999, program was integrated into all company regions.
  • Performed and coordinated robbery awareness training with store personnel and corresponding law enforcement agencies in high risk areas, which resulted in a significant reduction in robberies year over year.
  • Monitored installation, relocation, and effectiveness of physical security systems in new and existing stores, and coached store managers, assistant managers, and district leaders on effective utilization and maintenance of CCTV systems.
  • Served as expert resource to regional director, district leaders, and store managers regarding day to day loss prevention issues.
  • Supervised two loss prevention auditors, two inventory teams, and one regional investigator.
Cash Control Investigator Jan 1995 to Jan 1996
 Ralph's Grocery Company - Compton, CA
  • Responsible for all investigations relating to cash losses, internal theft, robberies and burglaries.
  • Represented the company in investigation related unemployment and union hearings.
  • Coordinated and supervised covert CCTV installations relating to internal theft investigations.
  • Participated in fraud and external theft training of all operations managers.
  • Performed cash control audits to ensure maximum operating standards in stores.
Loss Prevention Agent Jan 1993 to Jan 1995
 The Broadway Stores Inc - Downey, CA
  • Responsible for the detection and apprehension of all external theft perpetrators.
  • Initiated dishonest employee investigations and participated in the interview process with the loss prevention manager.
  • Responsible for training new loss prevention agents and store associates in prevention and apprehension tactics.
Education
Associate of Arts Degree 1994 Los Angeles City College - Los Angeles, CA
Administration of Justice *Forensic Interviewer Certification 2007 *Wickland-Zulawski Certified
Skills

Excellent communication, Injury Prevention, inventory reconciliation, law enforcement/court proceedings, Loss Prevention, Microsoft Excel, Outlook Express, Microsoft PowerPoint, Microsoft Word, personnel, restaurant operations, retail, safety.

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Resume Overview

Companies Worked For:

  • BJ's Restaurants, Inc.
  • Catalina Restaurant Group
  • Blockbuster Inc
  • Ralph's Grocery Company
  • The Broadway Stores Inc

School Attended

  • Los Angeles City College

Job Titles Held:

  • Loss Prevention Manager
  • Loss Prevention and Safety Manager
  • Regional Loss Prevention Manager
  • Cash Control Investigator
  • Loss Prevention Agent

Degrees

  • Associate of Arts Degree 1994
    Administration of Justice *Forensic Interviewer Certification 2007 *Wickland-Zulawski Certified

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