Loss Prevention Manager Resume Example Stinebrink's Piggly Wiggly

LOSS PREVENTION MANAGER

Professional Summary

Self-confident Loss Prevention Manager with over 6 years of experience in managing loss prevention programs for 3 stores in Kenosha. Skilled at developing, conducting and overseeing the implementation of loss prevention initiatives and programs. Working knowledge of security equipment and databases.

Skills

Security measures
Problem analysis and resolution
CCTV installation
Interviews and interrogations
Fraudulent activities investigations
Clerical
Critical thinking
Multitasking abilities

Customer service
Flexible & Adaptable
Organization and Time management
Interpersonal Communication
Collaboration
Teambuilding
Loss prevention expertise

Work History

09/2013 - CurrentLoss Prevention Manager | Stinebrink's Piggly Wiggly - Kenosha, WI

Collaborated with law enforcement in investigating and solving theft and fraud cases.
Monitored paperwork procedures to prevent error-related losses.
Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Installed and maintained covert security equipment.
Trained all new executives and asset protection personnel.
Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Collaborated with law enforcement to report crime and suspicious activity.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.

09/2013 - 01/2014Server | Hillcrest Family Restaurant - Kenosha, Wisconsin

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age regulations for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

09/2007 - 09/2013Host/server | Marina Garden Restaurant - Kenosha, WI

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Education

06/1995Marysville North High School, Marysville, CAGed: General Studies

Resume Overview

Companies Worked For:

Stinebrink's Piggly Wiggly
Hillcrest Family Restaurant
Marina Garden Restaurant

School Attended

Marysville North High School

Job Titles Held:

Loss Prevention Manager
Server
Host/server

Degrees

Ged : General Studies

Loss Prevention Manager Resume Example

Resume Score: 80%

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