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loss prevention investigator resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To use my managerial skills to help in problems and use my communication skills to provide my help in a working environment. Seasoned Loss Prevention Manager with a successful background in operational and asset protection fields. Expertise in conducting investigations and writing detailed reports. Theft prevention training Superior customer service
Highlights
 
  • Investigative skills
  • Criminal law knowledge
  • Report writing
  • Customer Service experience outside loss prevention 
 
  • Fluent in English and Spanish
  • CCTV surveillance
  • Observant
  • High level of integrity
Accomplishments
  • Theft Prevention training Risk analysis training Arrest procedures
  • Conflict resolution techniques
  • Wicklander Zulaski Certified
  • LPC Certification
  • Closed out multiple high dollar Internals.
  •  Awarded 2015  Northeast region Top Loss Prevention Metrics
Experience
05/2016 to Current
Loss Prevention Investigator The Realreal, Inc. Queens, NY,
  • Work with a team of qualified loss prevention associates to help protect company's assets from an internal/external standpoint
  • Assist the Loss Prevention and Operations managers in ensuring daily task are completed.
  • Complete monthly audits and identify issues in departments which could lead to a safety or inventory issue. 
  • Partner with operation team  and executives to assist clienteles on their shopping experience. 
  • Conduct investigations and set up action plan to help resolve potential internal problem such as putting coverts in area and conducting live observations with notes to follow up
01/2015 to 05/2016
Division Asset Protection Coordinator Mach 1 Stores Haubstadt, IN,
Assigned to oversee these major areas for the company North Jersey-New York Metro Area:
  • Financial Goals: Work with Operations and the Sales Team to meet or exceed the Non-Perishable and Perishable shrink goals Work with APM and front end managers to meet or exceed the cash / over short and counterfeit goals Partner with APM and front end managers and store teams to identify dishonest cashiers through Shrink Trax Participate in the non-perishable inventory process verifying counts and observing through CCTV.Delegate and follow-up on counterfeit losses, MAC Risk and law enforcement requests, ensuring they are handled in a timely manner.Reduce counterfeit currency losses (current year vs last year).Develop and maintain open communication with the data mining team.Assist the on call APM during weekend and holiday scheduled shifts to coordinate responses to emergency situations and AP related incidents as necessary.
  • Better Place to Work: Attend meetings / workshops and participate on conference calls inside and outside the Company.Submit service calls for CCTV and alarms, expediting as appropriate.Develop professional relationships with the Data Mining analysts to develop internal cases.Attend in store shrink meeting (weekly for target stores, monthly for non-target stores) driving shrink awareness.Maintain a clean, neat and organized work environment.
  • Better Place to Shop: Monitor repairs for CCTV, Alarms, counterfeit detection units and theft deterrent technology to ensure safety and awareness.Provide AP coverage in stores when a threat occurs against an associate and or the Company working with Law Monitor the ORC sticker program and Asset signage program to be in place and current / in compliance with Company standards.
  • Better Neighbor: Increase internal and external apprehensions from the previous year for associate, customers and vendors.Work with lower performing associates to train, develop and mentor.Review each period's statistical report analyzing internal and external numbers.Partner with law enforcement, retail organizations and Asset Protection professionals to share information.Participate in community enrichment programs outside the Company.Work with the Marketing Department on Company promotional tasks by providing coverage.
09/2013 to 01/2015
Loss Prevention manager Neiman Marcus Suffolk, MA,

•Oversee Customer service, receiving and a team of five loss prevention agents.

Owned shrink and safety results for assigned area(s) and supports the Loss Prevention five play strategy

• Managed the training, detection, investigation and successful resolution of all internal high dollar and sensitive investigations within assigned store.
 
• Ensures all training in the detection and detention of shoplifters including certification has been completed in assigned store
 
• Conducted assessments of Loss Prevention and operational performance that impacts shortage control. Actively works with store team in the development and implementation of action plans to improve performance.
 
• Knowledgeable in the areas of safety, food safety (Kmart/Essentials/Grand),
Worked as a liaison between the store and the criminal justice community
 Identified and communicated potential ethical or safety issues that must be addressed at a higher level.
 
• Manages and ensures reporting of critical incidents in assigned area of responsibility
 
• Ensured follows-up on required inventories and audits in order to control costs and shrinkage
2013 to 09/2013
Hourly Loss Prevention Manager Kmart Corp City, STATE,
  • Responsible for providing disciplined leadership, including setting clear expectations and holding the team and self accountable for results.
  • Executes company programs concerning shortage control, internal dishonesty, shoplifting detection and detention and safety.
  • Accountable for managing the training, detection, investigation and successful resolution of all internal investigations within the assigned store. Owned the shrink and safety results for the store, and supports the Loss Prevention Five Play Strategy as well as the organization’s cultural beliefs. Ensured all training in the detection and detention of shoplifters, including certification has been completed in the assigned store. Ensured accurate and timely completion of all case management procedures, coaches and delivers corrective action as necessary.
  • Conducted assessments and generated reporting and actions plans for Loss Prevention and operational performance that impacts shortage control, and actively works with the store team in the development and implementation of action plans to improve performance.
  • Maintained current knowledge in the areas of safety, food safety (as applicable), Occupational Safety and Health Administration (OSHA), and environmental programs. 
04/2012 to 01/2013
Loss Prevention Lead Kmart Corp City, STATE,
  • Monitored and authorized entrance and departure of vehicles, vendors , and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Do monthly task such as EAS audit, Retail Safety Audit, Food Safety Audit, etc.
  • Apprehend shoplifters and file reports and prosecute when appropriate.
  • Controlled Risk management  and lead safety committee.
02/2011 to 04/2012
Hardlines Assistant / Front End Supervidsor Front End Manager Kmart Corp City, STATE,
  • Regulate all associates on the floor to drive sales and make safe environment for customers.
  • Controlled vendors who were admitted to my pantry department oversee a pair of associates who worked in detecting short date perishable and edible food
  • Managed a group of cashiers who processed daily sale
  • Controlled over three thousand dollars change till.
Education
Expected in 2017
Bachelor of Arts: Criminal Justice Probation, Parole and Court Systems
Montclair State University - Montclair, NJ
GPA:
Criminal Justice Probation, Parole and Court Systems
Expected in
High School Diploma: Justice Studies Criminal Justice and Criminology
Public Safety Academy - Paterson, NJ
GPA:
Justice Studies Criminal Justice and Criminology
Skills
APM, AP, Data Mining, driving, Fluent in English, Financial, Food Safety, inventory, law enforcement, Law, Loss Prevention, Loss Prevention, MAC, Marketing, meetings, mentor, money, neat, repairs, Report writing, reporting, Retail, Safety, Sales, Spanish, strategy, workshops

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Resume Overview

School Attended

  • Montclair State University
  • Public Safety Academy

Job Titles Held:

  • Loss Prevention Investigator
  • Division Asset Protection Coordinator
  • Loss Prevention manager
  • Hourly Loss Prevention Manager
  • Loss Prevention Lead
  • Hardlines Assistant / Front End Supervidsor

Degrees

  • Bachelor of Arts
  • High School Diploma

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